Digital Self Service news and trends

Live Chat: The Three Things FIs Must Do To Deflect Big Tech
Digital Banking // July 17, 2020

The pandemic and the resulting digitization of many consumers’ lives didn’t create the digital transformation in financial services; that was already underway. But it has accelerated the process dramatically and across the board — and is in some sense leveling the playing field, Ondot Systems...

Interviews & Exclusives
Utilities Test Out New Role as Mobile-Payment CX Transformers

May 09, 2022
Picture a lightbulb popping on above someone’s head. It’s a classic image denoting a good idea, and many utilities are having this exact moment now as digital transformation in billing and payments comes to what is arguably the original connected ecosystem — the utility grid. Surveying more than 100 billing and payments executives at utility […]

Live Chat: The Three Things FIs Must Do To Deflect Big Tech

July 17, 2020
The pandemic and the resulting digitization of many consumers’ lives didn’t create the digital transformation in financial services; that was already underway. But it has accelerated the process dramatically and...