A bank can monitor a login, score a transaction and flag unusual account activity. It can’t see the text message that convinced its customer to send the money, which is giving scammers a lucrative way to switch up how they reach victims. The PYMNTS Intelligence...
A shopper who reaches checkout has already selected what to buy. For tens of millions of consumers, however, the available ways to pay can still determine whether the purchase happens. PYMNTS Intelligence’s “The Hidden Cost of Checkout Gaps: What 56 Million Abandoned Carts Mean for...
Embedded finance is delivering measurable benefits for retailers, but the way they judge whether it works reaches beyond the revenue line. The PYMNTS Intelligence report “Retailers Expand Embedded Finance to Unlock Control and Customization” found in November 2025 that just 11% of retailers gauged embedded...
The monthly, weekly or even annual bill is among the interactions a service provider is virtually guaranteed to have with a customer again and again. Yet consumers give the experience mediocre marks. PYMNTS Intelligence’s “The Service Commerce Performance Gap,” produced in collaboration with Paymentus and...
October 08, 2026
A bank can monitor a login, score a transaction and flag unusual account activity. It can’t see the text message that convinced its customer to send the money, which is giving scammers a lucrative way to switch up how they reach victims. The PYMNTS Intelligence report “Fraud’s Loyalty Tax: How Scams Cost Banks Their Customers” […]
October 07, 2026
A shopper who reaches checkout has already selected what to buy. For tens of millions of consumers, however, the available ways to pay can still determine whether the purchase happens....
October 07, 2026
Embedded finance is delivering measurable benefits for retailers, but the way they judge whether it works reaches beyond the revenue line. The PYMNTS Intelligence report “Retailers Expand Embedded Finance to...
October 06, 2026
The monthly, weekly or even annual bill is among the interactions a service provider is virtually guaranteed to have with a customer again and again. Yet consumers give the experience...
December 29, 2023
Digital technologies are being built to help solve one of the key challenges facing the construction industry: delayed payments. The construction industry’s days sales outstanding (DSO) stands at 94 days, according to “Under Construction: Improving Payments in the Construction Industry,” a PYMNTS and Ingo Money collaboration. Those payment delays impact general contractors, subcontractors, vendors, workers […]
December 28, 2023
About 30% of consumers have low credit scores — 650 or less — that have denied them access to credit products. These consumers and others are considered to be credit...
December 28, 2023
Most consumers are dealing with some level of debt. Only 17% of U.S. consumers carry no debt, according to “The Credit Accessibility Series: Economic Malaise Exacerbating U.S. Consumer Debt Levels,”...
December 28, 2023
The younger the consumer, the less likely they are to use credit cards. Only 42% of Generation Z consumers and 62% of millennials said they used a credit card in...
