Pymnts Study news and trends

Banks Are The Missing Link in Cross-Border Digital Wallet Adoption, Study Finds
Cross-border Payments // January 31, 2025

The world of cross-border transactions is rapidly changing and growing. Digital wallets are emerging as consumers’ preferred method, outpacing traditional bank transfers and money services. This shift isn’t just about convenience. In fact, it reflects a fundamental change in how people send and receive money...

New Data: How Credit Unions Can Own the Back Half of the Decade
Credit Unions // January 30, 2025

Credit unions (CUs) face a critical question: How can they remain top of mind for current members while attracting new ones, especially when younger consumers expect a high level of digital sophistication? Despite the obstacles, many CUs are rising to the challenge. The report features...

Small Banks Report Business Model Uncertainty as Barrier to Real-Time Payments Adoption
Real-Time Payments // January 29, 2025

Instant payments have the potential to transform financial transactions, but gaps remain in adoption across financial institutions (FIs). Nearly all large FIs are connected to these instant rails, such as the RTP® network and FedNow®. Smaller FIs, meanwhile, struggle to keep pace. This gap could...

77% of CFOs Say AR Automation Improves Invoice Tracking
Accounts Receivable // January 27, 2025

Many companies struggle with a lack of transparency in their accounts receivable (AR) processes, making it difficult to identify payment issues and forecast cash flow. As business operations become more complex, AR automation provides a solution. The PYMNTS Intelligence report “Window of Opportunity: Gaining AR...

Interviews & Exclusives
Banks Offering Instant Payments Say Bills Are Top Consumer Use

February 07, 2025
For banks still on the fence about real-time payments, here’s a reality check: Not offering instant payments doesn’t just mean losing potential new customers — it could mean losing existing ones. Think of instant payments as the financial industry’s version of same-day delivery. Consumers and businesses want their money to move as quickly as their […]

77% of CFOs Say AR Automation Improves Invoice Tracking

January 27, 2025
Many companies struggle with a lack of transparency in their accounts receivable (AR) processes, making it difficult to identify payment issues and forecast cash flow. As business operations become more...

What Happens When 51% of Retailers Say They Aren’t ‘Data Ready’

January 24, 2025
Forget the days of gut instincts and guesswork. In today’s data-driven operating landscape, real-time insights have gone from the cherry on top to the whole sundae. This is particularly true...

CPG Firms Missing Out as Treasurers Face Collaboration Barriers

January 22, 2025
Treasurers can play a vital role in consumer packaged goods (CPG) firms. Their input allows for better management of liquidity and positively influences the firm’s financial health. But how often...

Quick Reads
Construction Firms Wait 94 Days on Average to Get Paid

December 29, 2023
Digital technologies are being built to help solve one of the key challenges facing the construction industry: delayed payments. The construction industry’s days sales outstanding (DSO) stands at 94 days, according to “Under Construction: Improving Payments in the Construction Industry,” a PYMNTS and Ingo Money collaboration. Those payment delays impact general contractors, subcontractors, vendors, workers […]

30% of Consumers Struggle to Access Credit Products

December 28, 2023
About 30% of consumers have low credit scores — 650 or less — that have denied them access to credit products. These consumers and others are considered to be credit...

Financial Services Providers Use Gamification to Help Customers Manage Debt

December 28, 2023
Most consumers are dealing with some level of debt. Only 17% of U.S. consumers carry no debt, according to “The Credit Accessibility Series: Economic Malaise Exacerbating U.S. Consumer Debt Levels,”...

Younger Consumers Less Likely to Use Credit Cards

December 28, 2023
The younger the consumer, the less likely they are to use credit cards. Only 42% of Generation Z consumers and 62% of millennials said they used a credit card in...