Businesses have spent years investing in systems designed to determine whether a payment is legitimate. Fewer have invested in ensuring that a legitimate payment actually arrives. Just 13% of firms use payment guarantees, despite the PYMNTS Intelligence report “The Payment Guarantee Gap: Why Adoption Lags...
Banks have an opportunity to strengthen fraud protection by helping customers recognize when someone is persuading them to send money to a criminal. That’s a central finding of “Scams Get Personal: Why Banks Pay More to Fight Fraud,” the September 2026 edition of PYMNTS Intelligence’s “The...
Artificial intelligence is creating a new competitive question for small businesses. What happens when revenue can grow without payroll growing alongside it? The PYMNTS Intelligence report “New Data Shows Small Businesses Use AI to Grow Without Hiring,” part of the SMB Growth Monitor, found in...
Generation X is giving payments providers a clear signal to make payments more flexible, but keep them familiar. This cohort is not particularly interested in the rapid adoption of new methods, but instead largely desires to keep using the same payment tools even as their...
October 29, 2026
A smaller savings balance can send the same warning to a bank while concealing very different problems for the customer. For some consumers, everyday bills are absorbing more money. For others, the income that supported their budget has fallen. The May 2026 Generational Pulse Report from PYMNTS Intelligence, “Inside the Cutback Economy: How Age, Behavior […]
October 28, 2026
Businesses have spent years investing in systems designed to determine whether a payment is legitimate. Fewer have invested in ensuring that a legitimate payment actually arrives. Just 13% of firms...
October 27, 2026
Banks have an opportunity to strengthen fraud protection by helping customers recognize when someone is persuading them to send money to a criminal. That’s a central finding of “Scams Get...
October 27, 2026
Artificial intelligence is creating a new competitive question for small businesses. What happens when revenue can grow without payroll growing alongside it? The PYMNTS Intelligence report “New Data Shows Small...
October 13, 2026
New research shows that consumers are rapidly adopting artificial intelligence (AI) tools to conduct their product research. An October PYMNTS Intelligence report titled “From Prompt to Purchase: Who Wins the AI Shopper?” argues that this shift has created a major commercial opportunity for merchants to win over first-time shoppers long before those consumers ever visit traditional […]
December 29, 2023
Digital technologies are being built to help solve one of the key challenges facing the construction industry: delayed payments. The construction industry’s days sales outstanding (DSO) stands at 94 days,...
December 28, 2023
About 30% of consumers have low credit scores — 650 or less — that have denied them access to credit products. These consumers and others are considered to be credit...
December 28, 2023
Most consumers are dealing with some level of debt. Only 17% of U.S. consumers carry no debt, according to “The Credit Accessibility Series: Economic Malaise Exacerbating U.S. Consumer Debt Levels,”...
