Property and home insurers have the best billing and payment scores of any industry PYMNTS Intelligence studied this year. They also have one in four policyholders ready to switch, and seven in 10 Gen Z policyholders ready to switch. Both things are true, and the...
For Generation Z, the search for a new credit card is extending beyond bank websites, comparison sites and direct mail into social feeds, where influencers are becoming another source of information about which cards are worth considering. Among Gen Z consumers who changed their primary...
A credit card can go from first choice to forgotten backup faster than an issuer can say “statement credit.” Once the wallet changes order, the next purchase often follows the new leader. “The Switching Trigger: How Issuers Can Stop Their Credit Cards From Losing Top-of-Wallet...
Paying a bill may never rank among life’s great pleasures. Still, it shouldn’t feel like a test of patience every month. “The Service Commerce Performance Gap” is a PYMNTS Intelligence report produced in collaboration with Paymentus. The report examines service commerce, the ongoing relationship built...
November 04, 2026
A monthly bill shouldn’t come with homework. Yet paying for everyday services can mean wrestling with a login, hunting for a payment option or calling someone for help. PYMNTS Intelligence, in collaboration with Paymentus, explores these challenges in “The Service Commerce Performance Gap: The Generational Playbook.” The report draws on surveys of 2,566 U.S. consumers […]
September 15, 2026
For Generation Z, the search for a new credit card is extending beyond bank websites, comparison sites and direct mail into social feeds, where influencers are becoming another source of...
September 14, 2026
A credit card can go from first choice to forgotten backup faster than an issuer can say “statement credit.” Once the wallet changes order, the next purchase often follows the...
August 13, 2026
Debit cards are a daily financial control panel for many Generation Z consumers, which gives banks a new way to compete for loyalty. The PYMNTS Intelligence tracker “The Incremental Imperative:...
July 05, 2026
Younger Americans are increasingly residing with their parents to offset the high cost of living. That’s according to a report Saturday (July 4) from The Wall Street Journal (WSJ) which says that the notion of a twenty-something still living at home has gone from a sign of “failure to launch” to an indicator of wise […]
March 08, 2026
They may be digital natives, but members of Gen Z still love the mall. That’s according to a report Sunday (March 8) from The Wall Street Journal (WSJ), which says...
February 24, 2026
Planet Fitness continues to lean on Generation Z engagement to navigate a shifting wellness landscape. The fitness chain reported year-end and quarterly earnings Tuesday (Feb. 24) showing that it had...
February 15, 2026
Cut off from the housing market, Generation Z is reportedly turning to the stock market. The number of people between 25 and 39 making yearly transfers to investment accounts more...
