A credit card can go from first choice to forgotten backup faster than an issuer can say “statement credit.” Once the wallet changes order, the next purchase often follows the new leader. “The Switching Trigger: How Issuers Can Stop Their Credit Cards From Losing Top-of-Wallet...
Paying a bill may never rank among life’s great pleasures. Still, it shouldn’t feel like a test of patience every month. “The Service Commerce Performance Gap” is a PYMNTS Intelligence report produced in collaboration with Paymentus. The report examines service commerce, the ongoing relationship built...
Artificial intelligence has not been around long enough to reward seniority the way most fields do, and that gap is starting to show up in who gets hired. Generation Z accounted for 69% of new hires for two of the highest-paying individual contributor roles in...
Crypto has a funny way of arriving before the meeting agenda catches up. Many credit union members have already made room for it, even as their financial institutions are still deciding what to do. “Credit Unions Sit on the Sidelines While Members Already Own Crypto” is...
September 15, 2026
For Generation Z, the search for a new credit card is extending beyond bank websites, comparison sites and direct mail into social feeds, where influencers are becoming another source of information about which cards are worth considering. Among Gen Z consumers who changed their primary credit card, 22% used organic social media or influencer content […]
September 14, 2026
A credit card can go from first choice to forgotten backup faster than an issuer can say “statement credit.” Once the wallet changes order, the next purchase often follows the...
August 13, 2026
Debit cards are a daily financial control panel for many Generation Z consumers, which gives banks a new way to compete for loyalty. The PYMNTS Intelligence tracker “The Incremental Imperative:...
August 13, 2026
For younger consumers, credit is increasingly a ladder: 21.7% of Gen Z consumers view credit products as tools for building a credit profile, 17.6 percentage points more than baby boomers....
July 05, 2026
Younger Americans are increasingly residing with their parents to offset the high cost of living. That’s according to a report Saturday (July 4) from The Wall Street Journal (WSJ) which says that the notion of a twenty-something still living at home has gone from a sign of “failure to launch” to an indicator of wise […]
March 08, 2026
They may be digital natives, but members of Gen Z still love the mall. That’s according to a report Sunday (March 8) from The Wall Street Journal (WSJ), which says...
February 24, 2026
Planet Fitness continues to lean on Generation Z engagement to navigate a shifting wellness landscape. The fitness chain reported year-end and quarterly earnings Tuesday (Feb. 24) showing that it had...
February 15, 2026
Cut off from the housing market, Generation Z is reportedly turning to the stock market. The number of people between 25 and 39 making yearly transfers to investment accounts more...
