With each call center generating more than 30,000 hours of interactions weekly, it's nearly impossible for analysts to find valuable customer data among the noise. In the latest Call Center Commerce Tracker, call center provider Genesys' Paul Lasserre, VP of AI, and Gnan Gowda, senior...
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May 15, 2019
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January 05, 2025
Will 2025 bring about a revival in the initial public offering (IPO) market? Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications […]
