News

OpenAI Recruits External Watchdogs to Police AI Risk

September 22, 2026
OpenAI assessments
Nuvei Case Turns Chargebacks Into an FTC Warning Sign
Legal & Regulation // September 22, 2026

Before a merchant can accept card payments, a processor or acquiring bank must decide whether to take on the business and its payment risk. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

Meta Tests Human Callers for Muse After Merchants Hang Up on AI
Artificial Intelligence // September 22, 2026

Meta tested having human contractors handle some calls for the phone-calling feature of its personal artificial intelligence assistant Muse, Reuters reported Tuesday (Sept. 22), citing internal company posts and a Meta spokesperson. Get the Full Story Complete the form to unlock this article and enjoy...

Crocs Puts One AI Agent in Charge of Sales and Service
Artificial Intelligence // September 22, 2026

A shopper looking for a birthday gift for a nephew opens a chat on Crocs.com, asks for ideas, checks whether a size will fit and wants to know how to return it if it doesn’t. Until this year, that meant bouncing between a product page,...

Apple Considers Screenless Fitness Tracker to Expand Wearable Lineup Beyond Smartwatches
Apple // September 22, 2026

Apple is developing a new health and fitness tracker in response to the growing popularity of Whoop’s wrist-worn device and Oura’s smart ring, Bloomberg reported Tuesday (Sept. 22), citing unnamed sources. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

Interviews & Exclusives
Nuvei Case Turns Chargebacks Into an FTC Warning Sign

September 22, 2026
Before a merchant can accept card payments, a processor or acquiring bank must decide whether to take on the business and its payment risk. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS […]

OpenAI Hands Banks a Shortcut Around Billion-Dollar Core Rewrites

September 22, 2026
In a bank’s back office, an employee pulls up a customer’s account on a decades-old terminal, reads the balance and types it into a newer web form to finish the...

ECB Brings the Digital Euro to Checkout While the US Sits It Out

September 22, 2026
The digital euro is moving out of central bank planning and into checkout, with implications for merchants in the United States and payments providers. Get the Full Story Complete the...

Credit Card Issuers’ Biggest Rival May Already Be in the Wallet

September 22, 2026
Credit card issuers can lose a customer’s spending without losing the customer. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

Quick Reads
OpenAI Recruits External Watchdogs to Police AI Risk

September 22, 2026
OpenAI is talking with multiple independent assessors to help grow the number of such companies that have expertise in frontier artificial intelligence safety and can provide effective third-party assessments, the company said in a Tuesday (Sept. 22) blog post. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access […]

Meta Tests Human Callers for Muse After Merchants Hang Up on AI

September 22, 2026
Meta tested having human contractors handle some calls for the phone-calling feature of its personal artificial intelligence assistant Muse, Reuters reported Tuesday (Sept. 22), citing internal company posts and a...

Apple Considers Screenless Fitness Tracker to Expand Wearable Lineup Beyond Smartwatches

September 22, 2026
Apple is developing a new health and fitness tracker in response to the growing popularity of Whoop’s wrist-worn device and Oura’s smart ring, Bloomberg reported Tuesday (Sept. 22), citing unnamed...

SpaceXAI’s Grok Bot Gains Early Traction in AI Agent Push

September 22, 2026
SpaceXAI’s Grok Bot surpassed 400,000 weekly users about a month after its launch, offering an early measure of demand for the company’s push into artificial intelligence agents, Bloomberg reported Tuesday...