Pymnts Ebook news and trends

How to Bridge the Gap Between FinTechs and Financial Institutions
Opinion // May 14, 2025

Collaboration between credit unions and FinTechs can shape the future of financial services, Velera Chief Product Officer Denise Stevens writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” Get the Full Story Complete the form to unlock this...

Turning Customer Conversations Into Actionable Insights
Opinion // May 13, 2025

Customer conversations are a gold mine for business innovation, ValidiFI Customer Operations EVP Mark Lashmar writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” Get the Full Story Complete the form to unlock this article and enjoy unlimited...

Want Better Client Relationships? Lean Into Their Differences
Opinion // May 12, 2025

Transparency and check-ins are part of a winning customer engagement approach, Thredd Chief Client Officer Brian Kieley writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” Get the Full Story Complete the form to unlock this article and...

Businesses Turn Customer Frustration Into Source of Innovation
Opinion // May 09, 2025

Customer feedback is a call to action and a source of innovation, Concora Credit SVP of Operations Kari Lyncha writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” Get the Full Story Complete the form to unlock this article...

Interviews & Exclusives
Mining the Insights Hidden in Your Customers’ Payment Inquiries

May 15, 2025
Pursue clarity rather than complexity in customer conversations, Worldpay SVP, Go to Market Global Enterprise Maria Prados writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no […]

How to Bridge the Gap Between FinTechs and Financial Institutions

May 14, 2025
Collaboration between credit unions and FinTechs can shape the future of financial services, Velera Chief Product Officer Denise Stevens writes in a new PYMNTS eBook, “The Listening Economy: How Customer...

Turning Customer Conversations Into Actionable Insights

May 13, 2025
Customer conversations are a gold mine for business innovation, ValidiFI Customer Operations EVP Mark Lashmar writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial...

Want Better Client Relationships? Lean Into Their Differences

May 12, 2025
Transparency and check-ins are part of a winning customer engagement approach, Thredd Chief Client Officer Brian Kieley writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are...