Qsr news and trends

Fast-Food Chains Order Up AI Despite Early Missteps
Artificial Intelligence // March 05, 2025

The fast food industry is stepping up its adoption of artificial intelligence (AI) and automation, with market stalwarts including McDonald’s, Yum! Brands and Wendy’s expanding their deployment of the technology to streamline operations, improve profitability and enhance the customer experience. Get the Full Story Complete the...

Burger King Owner Plans Remodels Amid ‘Challenging Consumer Backdrop’
Earnings // February 12, 2025

Burger King’s kingdom is getting a makeover following a slight uptick in sales. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

Chipotle Names Interim CEO Scott Boatwright as CEO
Personnel // November 11, 2024

Chipotle has named Interim CEO Scott Boatwright as CEO and member of the board, effective immediately. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

McDonald’s Says Geofencing Technology Helps Boost Customer Satisfaction
Restaurant innovation // November 08, 2024

McDonald’s reportedly improved customer satisfaction scores and reduced customer wait times by using geofencing technology to streamline the mobile ordering process. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

Interviews & Exclusives
Fast-Food Chains Order Up AI Despite Early Missteps

March 05, 2025
The fast food industry is stepping up its adoption of artificial intelligence (AI) and automation, with market stalwarts including McDonald’s, Yum! Brands and Wendy’s expanding their deployment of the technology to streamline operations, improve profitability and enhance the customer experience. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access […]

Subway’s Digital Comeback Features Retooled App and Loyalty Program

October 09, 2024
The quick-service restaurant sector is experiencing a wave of global expansion, with Subway making bold moves to amplify its presence and enhance digital engagement. Get the Full Story Complete the...

Quick Service Restaurants Double-Down on Technology to Gain Customers

November 01, 2023
The food service sector is transforming rapidly, and surviving in such a changing environment requires agile retail strategies.  Get the Full Story Complete the form to unlock this article and...

Dunkin’ Taps HubKonnect’s AI as QSRs Get Hyper-Specific With Marketing

June 06, 2023
As restaurants compete to take advantage of new digital capabilities as quickly and effectively as possible, Dunkin’ is leveraging artificial intelligence (AI) to optimize stores’ performance on a unit-to-unit basis....

Quick Reads
Taco Bell Finds Voice AI Still Needs a Human Touch

August 28, 2025
Taco Bell is reportedly rethinking how it deploys voice artificial intelligence (AI) in its drive-through locations. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to […]

Burger King Owner Plans Remodels Amid ‘Challenging Consumer Backdrop’

February 12, 2025
Burger King’s kingdom is getting a makeover following a slight uptick in sales. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

Chipotle Names Interim CEO Scott Boatwright as CEO

November 11, 2024
Chipotle has named Interim CEO Scott Boatwright as CEO and member of the board, effective immediately. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

McDonald’s Says Geofencing Technology Helps Boost Customer Satisfaction

November 08, 2024
McDonald’s reportedly improved customer satisfaction scores and reduced customer wait times by using geofencing technology to streamline the mobile ordering process. Get the Full Story Complete the form to unlock...