With PYMNTS’ new U.S. Open Banking Tracker showing 40 percent of consumers saying they’re increasingly concerned about what happens with their personal information, it’s no surprise that bankers like Comerica’s Megan Crespi say that engagement and loyalty won’t grow until these concerns are addressed.
U.S. consumers are coming to their financial institutions (FIs) and favored merchants with new expectations after more than a year spent largely indoors. They now anticipate being able to flexibly and swiftly pay however they want and wherever they go. Contactless and mobile payment use...
The pandemic has led to innumerable changes in how consumers and businesses conduct daily tasks, _impacting everything from how they pay their bills to the ways in which they shop or interact with vendors. Many consumers have abandoned traditional payment methods for alternatives that allow...
Financial institutions (FIs), FinTechs and merchants alike are all seeking out technologies that could help them engage and retain consumers’ loyalty in a world where seamless and swift digital experiences are expected more often. A rising number of United States consumers are turning online first...
July 30, 2021
U.S. consumers are coming to their financial institutions (FIs) and favored merchants with new expectations after more than a year spent largely indoors. They now anticipate being able to flexibly and swiftly pay however they want and wherever they go. Contactless and mobile payment use are ramping up, with one study finding that 92.3 million […]