2023 Global Digital Shopping Index: U.S. Edition

US Pickup Economy Heats Up as Consumers Ditch At-Home Delivery Curbside and in-store pickup saw a 37% increase in usage among U.S. consumers, who are happy to trade delivery fees for delivery immediacy when buying grocery and retail products online. At the same time, the “2023 Global Digital Shopping Index,” a collaboration with Cybersource, reports U.S. merchants losing ground year over year as they eliminated features that are important when consumers decide who gets their business.
Inside the March Playbook
  • 48%: Share of U.S. shoppers who see payments choice as a highly important feature for merchants to provide
  • 33%: Year-over-year increase in in-store digital wallet use in the U.S.
  • 41%: Share of U.S. consumers who see free shipping as very or extremely important for merchants to provide

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