2022 Global Digital Shopping Playbook: Mexico Edition

Merchants’ Digital Shopping Features Losing Fight Against Friction In Mexico

Half of shoppers in mobile-centric Mexico used their smartphones during their most recent retail experience, and nearly all merchants offer many digital features. Yet a survey of 2,137 consumers in that country for the 2022 “Global Digital Shopping Index: Mexico Edition,” a collaboration with Cybersource, finds shoppers largely dissatisfied with their digital shopping experience.

Inside the August Index
  • 72%: Portion of merchants in Mexico that offer in-store navigation apps
  • 68%: Share of merchants in Mexico that provide real-time inventory status updates
  • 66%: Portion of merchants in Mexico that offer BOPIS options

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