Cybersource - 2023 Global Digital Shopping Index - January 2023 - Discover which digital shopping features are most important for driving consumer engagement and sales across the globe

2023 Global Digital Shopping Index

6-Country Study Finds Digital Dominates How Consumers Shop and Pay at Retailers 

In 2022 — the year that saw consumers get off their couches and into stores — 87% of those in the U.S., U.K., Brazil, Mexico, India and U.A.E. used digital to find or pay for products, even when shopping in person. The third annual “Global Digital Shopping Index,” in collaboration with Cybersource, examines the shopping and payments behaviors of more than 13,000 consumers and 3,000 merchants.

Inside the January Index

  • 19%: How much more likely global merchants are to offer in-store kiosk pickup options than consumers are to realize they are available
  • 37%: Portion of global consumers who are digital enthusiasts
  • 46%: Share of global in-store shoppers who used smartphones to enhance their most recent in-store shopping journey

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    Global Digital Shopping Index