customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

Shopify and Contentsquare Team on AI-Driven Customer Behavior Analysis
Shopify and Contentsquare Team on AI-Driven Customer Behavior Analysis
December 17, 2025  |  eCommerce

Digital analytics platform Contentsquare has launched a new partnership with Shopify. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

READ MORE >
B2B Platforms Turn Embedded Finance Into a Revenue Engine
B2B Platforms Turn Embedded Finance Into a Revenue Engine
December 12, 2025  |  B2B Payments

For business-to-business (B2B) platforms, embedded finance has moved from a niche add-on to a core engine for revenue growth, loyalty and operational efficiency. Get the...

READ MORE >
Why Empathy Is Credit’s Last Competitive Edge
Why Empathy Is Credit’s Last Competitive Edge
September 18, 2025  |  Consumer Finance

Watch more: Need to Know Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

READ MORE >
Hello Patient Raises $22.5 Million for Conversational AI Patient Engagement Platform
Hello Patient Raises $22.5 Million for Conversational AI Patient Engagement Platform
September 11, 2025  |  Healthcare

Hello Patient raised $22.5 million in a Series A funding round to continue to expand the capabilities and reach of its conversational artificial intelligence-powered patient...

READ MORE >
Why Tech Only Works if It Solves a Human Problem
Why Tech Only Works if It Solves a Human Problem
July 24, 2025  |  artificial intelligence

Watch more: Customer Experience Is Becoming the Product as AI-Native Commerce Emerges Get the Full Story Complete the form to unlock this article and enjoy...

READ MORE >
Stablecoins Become Retail Battleground for Walmart and Amazon
Stablecoins Become Retail Battleground for Walmart and Amazon
June 20, 2025  |  Retail

The retail experience in 2025 has left definitions like “physical” and “digital” behind. Instead, a vision of retail that’s predictive, personalized and embedded in daily...

READ MORE >
Exclusive: Verizon and Trustly Unlock Pay by Bank at Retail
Exclusive: Verizon and Trustly Unlock Pay by Bank at Retail
June 04, 2025  |  Payments Innovation

PYMNTS Intelligence’s research indicates that pay by bank is poised for a wider embrace in the United States. Get the Full Story Complete the form...

READ MORE >
Why Fast-Moving Issuers Win in a World of Customer Impatience
Why Fast-Moving Issuers Win in a World of Customer Impatience
May 14, 2025  |  Payments Innovation

Anyone who wants to learn about a winning mindset can find no shortage of quotes to get inspired. Maybe the best one comes from the...

READ MORE >
Weave Snaps Up TrueLark to Put AI Muscle Behind Patient Calls
Weave Snaps Up TrueLark to Put AI Muscle Behind Patient Calls
May 05, 2025  |  Healthcare

Much of the white space opportunity in healthcare innovation can be found reshaping how small and mid-sized healthcare practices engage with patients. Get the Full...

READ MORE >