When winter storm Fern swept across the United States this past weekend, it forced the cancellation of more than 11,400 flights, marking the largest single-day disruption since the pandemic and affecting major hubs from the Northeast to the South. Airports including LaGuardia, JFK, Philadelphia and...
The U.S. Department of Transportation (DOT) is pivoting away from aggressive regulatory oversight of the airline industry, part of a broader deregulatory agenda that aims to reduce the government’s ability to hold airlines accountable for violations of consumer protection and civil rights laws. Get the...
The Trump administration is reversing a policy requiring airlines to repay travelers for major flight disruptions. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...
Flight delays tied to the U.S. government shutdown have renewed attention on how artificial intelligence (AI) could help airlines and regulators manage disruptions. With the Federal Aviation Administration (FAA) scaling back air-traffic operations, carriers are navigating reduced flight capacity and longer delays at major airports....
August 26, 2025
It is telling that even at the start of the year, when airlines were still recovering from a holiday travel crush and hotels were bracing for an uncertain economic backdrop, both industries were already talking about generative artificial intelligence (AI). Get the Full Story Complete the form to unlock this article and enjoy unlimited free […]
November 15, 2024
Enhancing the customer experience is crucial to success in the travel sector, CellPoint Digital Global Head of Product Tom Randklev writes in a new PYMNTS eBook, “The New Value Equation: 11...
August 16, 2024
As inflation reshapes consumer spending, travel giants Expedia, Airbnb and Booking Holdings are adjusting their strategies to drive customer engagement and bookings amid shifting family budgets and evolving preferences. Get the...
July 29, 2024
Married couples without children are leading the way in travel spending, data show, and as others pull back their purchasing in the category, these dual-income-no-kids consumers continue to shell out. ...
April 01, 2026
Airlines have begun increasing fares and adding baggage fees as fuel prices soar. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications […]
January 05, 2026
The U.S. Department of Transportation (DOT) is pivoting away from aggressive regulatory oversight of the airline industry, part of a broader deregulatory agenda that aims to reduce the government’s ability...
November 16, 2025
The Trump administration is reversing a policy requiring airlines to repay travelers for major flight disruptions. Get the Full Story Complete the form to unlock this article and enjoy unlimited...
September 11, 2025
Delta Air Lines has reaffirmed its earnings forecast based on ongoing travel demand. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...
