Brian Chesky news and trends

Airbnb to Include Fees in Prices Displayed Globally
Travel Payments // April 21, 2025

Travelers browsing Airbnb will now see the total price — including all fees and in some cases taxes — in search results, the company said in a Monday (April 21) press release. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Seamless Journeys: AI’s Rising Role in Coordinating Consumer Travel
artificial intelligence // February 27, 2025

Artificial intelligence (AI) is making inroads into the travel industry as most consumers now expect seamless travel experiences, and the industry is taking notice. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

Travel Platforms Reroute Strategies to Elevate Customer Engagement
Travel Payments // August 16, 2024

As inflation reshapes consumer spending, travel giants Expedia, Airbnb and Booking Holdings are adjusting their strategies to drive customer engagement and bookings amid shifting family budgets and evolving preferences. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

Airbnb: Travelers Delay Booking Accommodations Amid Macro Uncertainty
Travel Payments // August 06, 2024

Airbnb has seen shorter booking lead times in recent weeks, with customers around the world booking their accommodations closer to their expected time of arrival. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Interviews & Exclusives
Travel Platforms Reroute Strategies to Elevate Customer Engagement

August 16, 2024
As inflation reshapes consumer spending, travel giants Expedia, Airbnb and Booking Holdings are adjusting their strategies to drive customer engagement and bookings amid shifting family budgets and evolving preferences. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to […]

Quick Reads
Airbnb: 50% of Users Turn to AI Bot for Customer Service

May 04, 2025
Airbnb has rolled out an artificial intelligence (AI) bot for customer service in the U.S. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive […]

Airbnb to Include Fees in Prices Displayed Globally

April 21, 2025
Travelers browsing Airbnb will now see the total price — including all fees and in some cases taxes — in search results, the company said in a Monday (April 21) press release. Get...

Airbnb: Travelers Delay Booking Accommodations Amid Macro Uncertainty

August 06, 2024
Airbnb has seen shorter booking lead times in recent weeks, with customers around the world booking their accommodations closer to their expected time of arrival. Get the Full Story Complete...

Airbnb CEO: AI Can Help Vet Properties and Guests

October 02, 2023
Airbnb’s CEO said AI can help the company find better listings… and better guests. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...