The payments industry has long been chasing the ideal of a frictionless experience. The problem? Achieving that is close to impossible when security is also a priority. When it comes to fraud and customer experience, “those two often clash,” Brian Oh, head of digital products...
Capital One says it has restored service after a days-long outage locked thousands of customers from their accounts. “Account functionality for all customers is now restored,” the bank holding company wrote in a post Sunday (Jan. 19) on X. “We sincerely apologize for how frustrating...
FIS Global posted second-quarter earnings results ahead of its pending sale of a stake in Worldpay that showed increasing demand from banks to digitize their services and capture accounts. The company’s earnings materials detailed that Banking and Capital Markets posted 2% organic revenue growth tied...
Consumers heading to brick-and-mortar stores after spending many months sequestered indoors are taking their newfound digital-first shopping and payment habits with them. The use of online or mobile-enabled payment methods at the physical point of sale (POS) has steadily expanded recently, with consumers’ interest in...
May 08, 2025
Artificial intelligence (AI) has become the new electricity powering financial operations, and nowhere is this more apparent than in the office of the CFO. “It’s no longer a nice-to-have,” Steve Wiley, VP of product management at FIS, told PYMNTS. “Artificial intelligence is a must-have, and that’s happened very, very quickly.” Even as recently as a […]
January 31, 2025
The payments industry has long been chasing the ideal of a frictionless experience. The problem? Achieving that is close to impossible when security is also a priority. When it comes...
July 20, 2021
Consumers heading to brick-and-mortar stores after spending many months sequestered indoors are taking their newfound digital-first shopping and payment habits with them. The use of online or mobile-enabled payment methods...
June 08, 2021
In this new epoch of payments, technologies and channels that were still experimental last year are going mainstream at speed — none more so than splicing artificial intelligence (AI) into...
January 20, 2025
Capital One says it has restored service after a days-long outage locked thousands of customers from their accounts. “Account functionality for all customers is now restored,” the bank holding company wrote in a post Sunday (Jan. 19) on X. “We sincerely apologize for how frustrating this experience has been. We are committed to making it […]
