Call centers are under attack by fraudsters. In the latest Call Center Commerce Tracker, PYMNTS examines the latest strategies for fighting back, including voice authentication and anti-spoofing techniques. Plus, Michael Kropidlowski of Aspect tells PYMNTS how masking tools are helping to mitigate one of the...
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While consumers are able to contact companies through digital channels, some still like to make a traditional phone call every once in a while and talk to a human representative. The call centers set up to handle their questions or reservations, however, are evolving. Get...
September 21, 2018
Governments may not be known for keeping up with cutting-edge technology, but that doesn’t mean they don’t take note of the trends — especially when it comes to tools for collecting revenue. With the global speech-based interactive voice response (IVR) software market predicted to rise at a compound annual growth rate (CAGR) of 12.1 percent […]
July 13, 2018
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