Pickup news and trends

Domino’s CFO Says Momentum Shifting to Pickup Over Delivery
Earnings // February 26, 2024

Years into consumers’ ongoing financial challenges, restaurant customers are still trading down from delivery to pickup, Domino’s observed. The pizza giant, which has more than 20,000 locations around the world, shared on a call with analysts Monday (Feb. 26) discussing its fourth-quarter and full-year 2023 financial...

Uber Delivery Expands Non-Restaurant Business With Launch of Courier Pickup
Delivery // December 05, 2023

Uber’s delivery business is expanding beyond restaurants to include courier service from merchants not partnered with the company — a move that comes as aggregators race to capture consumers’ loyalty outside of mealtimes. The company announced Tuesday (Dec. 5) the launch of its “Store Pickup”...

Curbside Pickup Leads the Restaurant Industry’s Digital Shift
Restaurant innovation // November 20, 2023

As restaurants increasingly adopt tech features, curbside pickup is proving to be the most common digital offering. By the Numbers Most restaurants now offer curbside pickup. According to a PYMNTS Intelligence study last year, 55% of all restaurants have implemented curbside pickup, and that share...

BJ’s Wholesale Club Taps Robots to Boost Curbside Fulfillment Efficiency
Technology // November 17, 2023

As grocery retailers look for ways to make their curbside pickup businesses more profitable, membership warehouse club chain BJ’s Wholesale Club is using robots to drive margins by lowering labor costs. The Massachusetts-based retailer, which has more than 230 locations across 20 states, shared on...

Interviews & Exclusives
Uber Delivery Expands Non-Restaurant Business With Launch of Courier Pickup

December 05, 2023
Uber’s delivery business is expanding beyond restaurants to include courier service from merchants not partnered with the company — a move that comes as aggregators race to capture consumers’ loyalty outside of mealtimes. The company announced Tuesday (Dec. 5) the launch of its “Store Pickup” feature, through which consumers can send couriers to collect items […]

More Online Grocery Customers Now Opt for Curbside Pickup Instead of Delivery

July 06, 2023
When it comes to online grocery, consumers are more willing to hop in their cars and pick up their orders than wait around (and/or pay the extra price) for delivery....

Domino’s Sees 13% Pickup Growth as Delivery Dips Amid Inflation

April 27, 2023
Domino’s pickup sales rise and delivery falls as consumers seek affordable restaurant options amid inflation. In recent years, the pizza quick-service restaurant (QSR) giant has been looking to encourage adoption...

Consumers Scrimp on Restaurant Meals to Stick to Their Budgets

April 12, 2023
The next installment of PYMNTS’ mini-series focused on consumer spending patterns takes a look at the restaurant sector. Restaurants can appreciate that diners haven’t entirely given up on eating out...

Quick Reads
Amazon Opens Grocery Delivery Program to Non-Prime Customers

November 09, 2023
Amazon is expanding its grocery delivery/pickup program to include shoppers who aren’t Prime subscribers. The retail giant is making grocery delivery and free pickup available to all customers in any U.S. city or town where its Amazon Fresh grocery stores are available for Prime members, according to a Thursday (Nov. 9) press release. The service […]

Flybuy and Olo Partner on Restaurant Off-Premises Orders Management

March 03, 2023
Radius Network’s Flybuy and Olo have launched new integrations to help restaurants manage off-premise orders. The new integrations add features of Flybuy’s location-based customer experience platform to Olo’s open software-as-a-service (SaaS) platform for restaurants...

PICKUP Lands $15 Million To Help More Retailers Provide Delivery

March 30, 2021
Last-mile delivery technology provider PICKUP has landed $15 million in a NewRoad Capital Partners-led Series B funding round that saw participation from current investors Florida Funders, Noro-Moseley Partnersand TDF Ventures,...

PICKUP Teams With Postmates For Quicker Last-Mile Deliveries

October 22, 2020
On-demand logistics platform PICKUP is partnering with local delivery app Postmates to help merchants scale local delivery capabilities. Brenda Stoner, co-founder and CEO of PICKUP, said many of their partners...