Digital-First Banking

Why Digital-First Banking Must Also Be Accessible Twenty-six percent of Americans have a disability of some kind, and FIs must design their digital and in-person solutions with this in mind. In the latest Digital-First Banking Tracker, a PYMNTS and NCR Corp. collaboration, Truist’s Miranda Capra talks about the role of alternate text options and multichannel support to boost inclusivity and satisfaction among customers with impairments.

Inside the February Tracker

An interview with Miranda Capra, director of inclusive design at Truist, discussing accessibility in banking products, from digital to physical channels, and how the company ensures that impairments are accounted for during every step of design and implementation
The latest headlines from the digital-first banking space, including how dependent consumers have become on digital channels for their financial needs and how U.K. banks are employing innovative strategies to provide more customers with physical touch points
An in-depth look at how ensuring digital banking’s accessibility for all users can aid the bottom line by attracting more customers and bolstering FIs’ reputations as trusted financial partners