Digital Engagement/page/2 news and trends

Costco Leans Into Memberships Amid Tariff Uncertainty
Earnings // March 06, 2025

As the Trump administration rolls out — and rescinds — tariffs on Canada and Mexico, investors were anxious to learn how the policy would impact Costco. The company’s reliance on membership fees for more than 70% of its operating profits gives it an advantage over competitors...

Foot Locker Looks to Digital Expansion, Reimagined Stores to Woo Cautious Customers
Earnings // March 05, 2025

A common theme in recent earnings calls involving The Home Depot, Lowe’s and Target has been the “cautious consumer” as shoppers are becoming more selective about their spending, often waiting for the right moment to make a purchase rather than buying impulsively. You can add Foot...

David’s Bridal Announces CEO Transition, New ‘Asset-Light, AI-Powered Business Model’
Retail // March 05, 2025

David’s Bridal is set to make a CEO transition and several other leadership changes as it shifts to an “asset-light, AI-powered business model.” Effective April 1, the company’s current president of brand, technology and finance, Kelly Cook, will become David’s Bridal’s new CEO and a member of...

Peloton Continues Comeback With Strong Subscription Metrics
Earnings // February 06, 2025

For Peloton, intensifying efforts to enhance its subscription-based model, reduce member churn and increase engagement are foremost among its goals for 2025. While the company recorded a slight decline in overall subscriptions in its second-quarter results released Thursday (Feb. 6), it is making notable strides...

Interviews & Exclusives
UnitedHealth Sees Digital Solutions Slash Onboarding Costs

January 16, 2025
Digital transformation is at the forefront of an overarching strategy to elevate the customer experience for officials at UnitedHealth Group. “At the core of the company … it’s all about improving the healthcare system for everybody,” CEO Andrew Witty said to investors Thursday (Jan. 16) during the company’s fourth-quarter and full-year earnings call. Witty first pointed […]

From AI to Esports: Digital Evolution Goes for Gold at Paris Olympics

July 24, 2024
Artificial intelligence (AI) is set to transform the landscape of the 2024 Paris Olympic Games, ushering in a possible wave of technological advancement and operational efficiency. Guided by the International...

How the Generations Navigate the Digital Economy: An 11 Country Perspective

July 23, 2024
In an era defined by rapid technological evolution, each generation brings its own distinct approach to digital engagement. This insight emerges from the PYMNTS Intelligence report, “How The World Does...

Japan’s Boomers and Seniors Don’t Like Digital. Why That’s a Problem.

July 19, 2024
In the Land of the Rising Sun, where tradition meets technology, Japan is navigating a digital crossroads. Despite pioneering 3G technology and boasting a vibrant mobile culture, the nation finds...

Quick Reads
David’s Bridal Announces CEO Transition, New ‘Asset-Light, AI-Powered Business Model’

March 05, 2025
David’s Bridal is set to make a CEO transition and several other leadership changes as it shifts to an “asset-light, AI-powered business model.” Effective April 1, the company’s current president of brand, technology and finance, Kelly Cook, will become David’s Bridal’s new CEO and a member of the board of directors, the company said in a Wednesday […]

FCC Offers Broadband Subsidies to Narrow ‘Digital Divide’

August 06, 2023
The Federal Communications Commission (FCC) says it wants to make broadband service more affordable. To that end, the commission last week announced plans to offer $75-per-month subsidies for lower-income households...

Impel Raises $104M to Help Car Dealers Improve Digital Engagement

January 19, 2023
Impel has raised $104 million to grow its digital engagement software for automotive manufacturers, dealers and third-party marketplaces. The company will use the new capital to develop new products and pursue...