Call centers are fast becoming a fraudster favorite. Why? Because they’re just so darn inviting. Committing fraud over the phone in a call center environment represents a path of least resistance as other popular fraud targets ramp up defenses. As with any industry, the real...
No news probably isn’t good news when it comes to call center fraud during the holidays. IntraNext CEO Patrick Brown told Karen Webster in a recent interview that he had yet to hear any holiday horror stories from retail clients or read any online, but...
That the Equifax breach will be a major watershed moment in the history of data security, impacting consumers nationwide for years to come, is not a terribly controversial point. The real concern is that the most personal of data — names, Social Security numbers, credit...
March 06, 2018
By the time consumers are transferred to a call center agent, things have escalated to the point where chatbots have the answers - and a helping human hand is needed. Yet friction abounds where 70 percent of call centers require consumers to read off the same data multiple times, putting information (and frayed tempers) at risk. In the latest Data Drivers, IntraNext CEO Patrick Brown says there's no magic bullet in the tradeoff between security and consumer experience, but technology (such as biometrics) helps, a bit.
February 08, 2018
Call centers are fast becoming a fraudster favorite. Why? Because they’re just so darn inviting. Committing fraud over the phone in a call center environment represents a path of least...
December 22, 2017
No news probably isn’t good news when it comes to call center fraud during the holidays. IntraNext CEO Patrick Brown told Karen Webster in a recent interview that he had...
September 29, 2017
That the Equifax breach will be a major watershed moment in the history of data security, impacting consumers nationwide for years to come, is not a terribly controversial point. The...
December 22, 2017
No news probably isn’t good news when it comes to call center fraud during the holidays. IntraNext CEO Patrick Brown told Karen Webster in a recent interview that he had yet to hear any holiday horror stories from retail clients or read any online, but Brown says it’s unlikely that means call center fraud isn’t […]
