Service Industry news and trends

33% of Main Street SMBs With 5 or Fewer Staffers Saw Lower Earnings in 2023
SMBs // April 30, 2024

Most small to mid-sized businesses (SMBs) located up and down Main Street, USA, are doing just fine, thank you very much.  Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

Instant Payments Fuel Tipping’s Digital Evolution
Payment Methods // April 16, 2024

From restaurants to rideshare platforms and hospitality, the rise of digital tipping is reshaping how consumers express gratitude for service. This shift toward digital gratuity represents more than just convenience — it’s a reflection of broader societal changes, impacting both employee retention and transactional consumer...

Changing Work Patterns Leave Starbucks Weighing Sale of UK Unit
Retail // July 18, 2022

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and...

Kenya COVID-19 Vax Program, Services Could Spur Economic Surge
International // August 05, 2021

Amid an increased focus on COVID-19 vaccination and a recovering services industry, Kenya anticipates that its economy will bounce back strong in 2021, up 6.6 percent this year after a growth of 0.6 percent in 2020. Get the Full Story Complete the form to unlock...

Interviews & Exclusives
Why Services Firms Are Worried About Tariffs Too

May 05, 2025
From law to consulting firms, services firms don’t face the same direct pressure from U.S. tariffs that the goods sector does. However, that doesn’t mean they’re in the clear. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe […]

NEW REPORT: Will On-Demand Fill-Up Fuel Commuter Disruption?

April 26, 2017
Can a full-service solution help make the rush hour grind a little easier for suburban office park commuters? Get the Full Story Complete the form to unlock this article and...

Quick Reads
Kenya COVID-19 Vax Program, Services Could Spur Economic Surge

August 05, 2021
Amid an increased focus on COVID-19 vaccination and a recovering services industry, Kenya anticipates that its economy will bounce back strong in 2021, up 6.6 percent this year after a growth of 0.6 percent in 2020. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS […]