Voice Ai news and trends

Meet the AI Answering Every Batteries Plus Call
Artificial Intelligence // September 09, 2026

Batteries Plus, which calls itself the nation’s leading battery and power solutions service center, unveiled three artificial intelligence tools aimed at a problem that has cost the retailer sales for years: the phone ringing at a store while an employee is elbow-deep in a device...

Wispr Flow Raises $280 Million and Debuts Voice AI Model
Investments // August 17, 2026

Voice artificial intelligence (AI) startup Wispr Flow is now a $2 billion company after raising $280 million. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our...

ElevenLabs Lets Brands Rent History’s Most Famous Voices
Artificial Intelligence // August 06, 2026

Thomas Edison never recorded an advertisement. Mark Twain never narrated an audiobook. Amelia Earhart never fronted an airline campaign. All three can now be hired to do exactly that through ElevenLabs’ Iconic Marketplace, a licensing platform connecting brands with the rights holders of history’s most...

Square and Google Let Restaurants Offer Conversational AI Ordering
Artificial Intelligence // August 06, 2026

Square has launched a new conversational AI restaurant offering in tandem with Google. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

Interviews & Exclusives
Gradium CEO Says Voice AI Must Understand, Not Just Transcribe the Words

August 03, 2026
Watch more: Monday Conversation With Gradium’s Neil Zeghidour Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and to the […]

Amazon Turns Alexa Into Its Next Storefront

May 14, 2026
For years, retail’s artificial intelligence (AI) ambitions revolved around making search smarter. Now, Amazon and Walmart—two of the world’s biggest retailers—are placing very different bets on what comes next. The...

Why Voice Is the New Middleware of Commerce

February 17, 2026
Voice technology has spent a decade as a high-tech novelty, a hands-free way to set timers or check the weather that consistently hit a ceiling at the point of transaction....

Could Voice Emerge as the Payments Power Tool?

December 17, 2025
Watch more: What’s Next in Payments: i2c’s John Bresnahan Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

Quick Reads
Google Launches New Gemini Models to Upgrade Enterprise Voice Agents

September 15, 2026
Google has begun rolling out two new artificial intelligence models designed to power voice agents, the company said in a Tuesday (Sept. 15) blog post. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, […]

Wispr Flow Raises $280 Million and Debuts Voice AI Model

August 17, 2026
Voice artificial intelligence (AI) startup Wispr Flow is now a $2 billion company after raising $280 million. Get the Full Story Complete the form to unlock this article and enjoy...

Square and Google Let Restaurants Offer Conversational AI Ordering

August 06, 2026
Square has launched a new conversational AI restaurant offering in tandem with Google. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

Startup Telli Raises $15 Million to Replace Call Centers With AI Agents

July 23, 2026
telli raised $15 million in a seed round to develop its artificial intelligence (AI) agent builder focused on customer-facing AI agents. Get the Full Story Complete the form to unlock...