The State Of Consumer Disbursements: Who Pays Consumers — And How Quickly

Instant Payouts to Consumers from Businesses Tripled In 2021 Seventeen percent of the 11 billion non-payroll disbursements received by consumers in 2021 have been instant payments, roughly three times those received in 2020. The fourth State Of Consumer Disbursements In 2021, a PYMNTS and Ingo Money collaboration, benchmarks how disbursements are made to consumers — by whom — and how that has changed over time.

Inside the November Report

20 percent: Share of consumers who received at least one type of disbursement instantly in 2021
50 percent: How many more consumers are aware of instant payments now than in 2020
66 percent: Share of consumers who would be more likely to continue doing business with firms that offered free instant payment options