PYMNTS Intelligence

More Than 4 in 10 Digital Bank Users Prefer Wallets Over Cards

More Than 4 in 10 Digital Bank Users Prefer Wallets Over Cards
More Than 4 in 10 Digital Bank Users Prefer Wallets Over Cards
May 18, 2026  |  Payment Methods

Digital bank customers are not just experimenting with new payment methods. They are increasingly reshaping what mainstream payments behavior looks like, particularly as mobile-first consumers...

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Small-Business Banking Has a Segmentation Problem
Small-Business Banking Has a Segmentation Problem
May 18, 2026  |  Banking

The term “small business” has traditionally functioned as a sort of economic shorthand. Banks, payment companies, FinTech firms, and even policymakers spoke about small-and-medium-sized businesses...

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The Paycheck Safety Net Now Includes a Side Hustle
The Paycheck Safety Net Now Includes a Side Hustle
May 15, 2026  |  Consumer Finance

Side hustles have moved from optional income enhancers to a routine feature of household financial management, reflecting a labor market where steady pay is no...

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Banks Use Payout Moments to Build New Customer Relationships
Banks Use Payout Moments to Build New Customer Relationships
May 14, 2026  |  Banking

Payouts don’t have to be a one-time transaction. They can be the beginning of a bank’s relationship with a new customer, according to the PYMNTS Intelligence report “Banking...

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Consumers Are Learning to Trust AI Through Shopping
Consumers Are Learning to Trust AI Through Shopping
May 14, 2026  |  Artificial Intelligence

Product link discovery has the highest adoption rate of any personal artificial intelligence (AI) task measured in a new PYMNTS Intelligence study, and it’s the...

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Why the DIY KYC Model Is Facing a Fraud Reality Check
Why the DIY KYC Model Is Facing a Fraud Reality Check
May 14, 2026  |  Digital Identity

A collaboration between PYMNTS Intelligence and Trulioo, “Built or Bought: How KYC/KYB Ownership Shapes Risk, Cost and Growth” examines how companies’ choices about identity verification...

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AI Shopping Agents Put New Pressure on Payments Companies
AI Shopping Agents Put New Pressure on Payments Companies
May 14, 2026  |  Artificial Intelligence

Delegation is the name of the game for the next phase of digital commerce. Get the Full Story Complete the form to unlock this article...

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Issuers Chase Top of Wallet Through Better Apps
Issuers Chase Top of Wallet Through Better Apps
May 14, 2026  |  Credit Cards

As credit card spending remains resilient across many consumer segments, issuers are confronting a more nuanced contest over where that spending ultimately lands: not simply...

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