Consumer Insight news and trends

Legacy Identity Systems Push Billions Out the Back Door
Consumer Insights // November 28, 2025

Identity makes the world of commerce and payments go ‘round. But its fundamental role in driving modern customer experiences and defending against fraud can often fade to the background. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Consumers Pay for Card Features That Deliver Flexibility and Control
Credit Cards // November 26, 2025

Credit cards remain central to how consumers navigate everyday financial demands, especially when prices, income cycles and needs do not always align. The latest PYMNTS Intelligence research, done in collaboration with i2c, shows consumers use cards to balance liquidity, plan purchases and improve credit standing,...

The Five Rules of Engagement for Gen Z Spending and Payments
Consumer Insights // July 14, 2025

Generation Z is rewriting the rules of engagement for the financial services sector. Full stop. As the first true digital natives, their expectations, spending patterns and banking preferences are shaping the future of payments, credit and commerce. Drawing on PYMNTS Intelligence research from 2025, as...

Only 40% of US Consumers Plan Their Next Financial Move
Consumer Insights // June 16, 2025

A fundamental shift in consumer financial behavior is redefining the landscape for banking institutions, revealing that even high income doesn’t guarantee proactive money management when the economy gets tight. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Interviews & Exclusives
CFOs Speed Time to Cash™ and Redefine Business Resilience

December 01, 2025
The role of the finance function is being re-written as companies increasingly are no longer satisfied with observing cash flow in the rearview mirror. Instead, they are beginning to redesign it. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins […]

Legacy Identity Systems Push Billions Out the Back Door

November 28, 2025
Identity makes the world of commerce and payments go ‘round. But its fundamental role in driving modern customer experiences and defending against fraud can often fade to the background. Get...

Consumers Pay for Card Features That Deliver Flexibility and Control

November 26, 2025
Credit cards remain central to how consumers navigate everyday financial demands, especially when prices, income cycles and needs do not always align. The latest PYMNTS Intelligence research, done in collaboration...

The Five Rules of Engagement for Gen Z Spending and Payments

July 14, 2025
Generation Z is rewriting the rules of engagement for the financial services sector. Full stop. As the first true digital natives, their expectations, spending patterns and banking preferences are shaping...

Quick Reads
Consumers Cut Back on Travel, Experiences Amid Uncertain Economic Outlook

August 08, 2024
Consumers are reportedly delaying or cutting back on travel and experiences amid an uncertain economic outlook. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to […]

Simon Property Group Remains Optimistic About Consumer Spending in Retail

August 05, 2024
While there are signs in the broader economy that a consumer-led recession could be on the way, real estate investment trust Simon Property Group remains optimistic about its shopping, dining,...

Mondelez Sees US Snack Volume Decline Amid ‘Mixed’ Consumer Confidence

April 30, 2024
Consumer confidence in the United States is mixed, with many shoppers looking for deals when it comes to chocolate, biscuits and baked snacks. Get the Full Story Complete the form to unlock...

NRF Expects ‘Moderate but Steady’ Retail Sales Growth in 2024

March 20, 2024
The National Retail Federation (NRF) expects retail sales to grow between 2.5% and 3.5% in 2024. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...