Digital Onboarding news and trends

Provident Bank Says Strategy Focused on Simplicity Over Shiny Tech
Digital Banking // February 11, 2026

Scott Hurlbert’s clearest reminder that customer experience is still personal came through a text from his daughter. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our...

Credit Unions Face Onboarding Test as 70% of Small Businesses Prefer Digital Start
Digital Onboarding // January 28, 2026

Small businesses may say they value relationships, but when basic digital tasks still require a phone call or branch visit, loyalty starts to look temporary. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

51% of Credit Union Members Still Prefer Branches
Credit Unions // September 03, 2025

New data on credit union innovation says what few FinTechs want to hear: Bank branches still matter, especially if you care about keeping your most loyal members. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

Digital Onboarding Now Decides Credit Union Loyalty
Credit Unions // July 23, 2025

Innovation is no longer a luxury but a defining factor for credit unions striving to thrive in the current financial ecosystem. As consumer and small to medium-sized business (SMB) expectations rapidly shift toward digital convenience and tailored experiences, credit unions face increasing pressure to modernize...

Interviews & Exclusives
Why Millions of New Accounts Never Turn Into Real Banking Relationships

March 25, 2026
Banks and credit unions are opening millions of new accounts, yet too many fail to become active relationships. As FinTechs deliver instant funding and immediate usability, traditional financial institutions (FIs) are facing a shift. Deposit growth now depends on how quickly new accounts move from opening to activation. Get the Full Story Complete the form […]

Provident Bank Says Strategy Focused on Simplicity Over Shiny Tech

February 11, 2026
Scott Hurlbert’s clearest reminder that customer experience is still personal came through a text from his daughter. Get the Full Story Complete the form to unlock this article and enjoy...

Credit Unions Face Onboarding Test as 70% of Small Businesses Prefer Digital Start

January 28, 2026
Small businesses may say they value relationships, but when basic digital tasks still require a phone call or branch visit, loyalty starts to look temporary. Get the Full Story Complete...

51% of Credit Union Members Still Prefer Branches

September 03, 2025
New data on credit union innovation says what few FinTechs want to hear: Bank branches still matter, especially if you care about keeping your most loyal members. Get the Full...

Quick Reads
Worth Raises $25 Million to Bolster Financial Automation Solution

March 12, 2025
Automation-focused FinTech platform Worth raised $25 million in new funding. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and […]

Trustly to Roll Out Enhanced User Onboarding Technology for Gaming Operators

January 20, 2025
Trustly will soon roll out an enhanced version of Pay N Play, the company’s user-onboarding technology for gaming operators. Get the Full Story Complete the form to unlock this article...

TreviPay Adds Automated Buyer Onboarding to Order-to-Cash Offering

November 20, 2024
TreviPay added automated buyer onboarding to its order-to-cash (O2C) offering. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Equifax UK Debuts Tariff Connect for Utility and Telecom Providers

November 07, 2024
Equifax UK has introduced a customer onboarding solution for utility and telecom firms. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...