False Declines news and trends

43% of Retailers Say False Declines Are a Major Problem for Shoppers
Retail // April 02, 2024

As retailers look to offer positive payment experiences to shoppers to keep them coming back, a significant share sees false declines as a sticking point, PYMNTS Intelligence research shows. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

56% of eCommerce Firms Lack the Right Tools to Fix Failed Payments
eCommerce // February 01, 2024

Imagine a consumer attempting to make a purchase, only to get rejected at checkout. This was not because of money problems or fraud, but due to a false decline. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Top-Performing Subscription Merchants Recover 60% of Failed Payments
Subscriptions // December 28, 2023

Subscription companies lose an average of 9% of sales to failed payments. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By...

3 in 4 eCommerce Firms Prioritize Anti-Fraud Innovation to Prevent Data Breaches
Security & Fraud // November 20, 2023

False declines are a significant yet often overlooked issue that impacts both businesses and consumers. Picture this: You attempt to make a purchase, only to face rejection, not because of insufficient funds or fraudulent activity, but due to a false decline. These instances, where legitimate...

Interviews & Exclusives
Banks Rethink Fraud Controls as False Declines Rise

February 25, 2026
Watch more: What’s Next in Payments With Entersekt’s Dewald Nolte Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and […]

80% of Failed Subscription Payments Not the Customer’s Fault

May 02, 2023
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Open Banking and Machine Learning Aid the Battle Against False Declines

April 12, 2023
Elizabeth Graham, product manager at Entersekt, said false declines carry significant risks for banks and merchants, where consumer loyalty is critical. Get the Full Story Complete the form to unlock this...

False Declines Drop When Merchants and Issuers Show a Little Trust

November 18, 2022
Card declines are known to blast off during peak shopping seasons, the winter gifting holidays topping the list, and the pernicious problem of false declines is a fixable part of...

Quick Reads
Top-Performing Subscription Merchants Recover 60% of Failed Payments

December 28, 2023
Subscription companies lose an average of 9% of sales to failed payments. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from […]

FlexPay Snags $6M To Help Merchants Reduce False Declines

December 09, 2019
FlexPay, a Montreal-based FinTech company that uses artificial intelligence (AI) and machine learning to aid merchants in recouping revenue lost from falsely declined transactions, has raised $6 million in a...

IdentityMind Goes Social To Tackle False Declines

September 26, 2016
IdentityMind announced the launch of its new solution that uses social network intelligence to help companies reduce false positives by 50 percent. Get the Full Story Complete the form to...