Subscription Churn news and trends

FlexPay and Spreedly Team to Recover Failed Subscription Payments
Subscription Commerce // June 26, 2024

Open payments platform Spreedly has expanded its partnership with payments company FlexPay. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By...

Walmart’s Vizio Acquisition Could Bring Revenue, Subscribers if It Tracks Data
Subscriptions // February 21, 2024

This week Walmart announced it is buying TV manufacturer Vizio for $2.3 billion. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

TechCrunch Cuts Subscription Program as Consumers Cancel Media Memberships
Subscriptions // January 31, 2024

Amid ongoing financial pressures, consumers are making difficult decisions about which subscriptions provide enough value to keep and which to cancel, and against this backdrop, TechCrunch has found its subscription business too costly to maintain. Get the Full Story Complete the form to unlock this...

Retail Merchants Focus on Loyal Subscribers to Shore Up Sales
Subscriptions // December 20, 2023

In the last two years, due to persistent inflation and consumers returning to normal life, retail product subscriptions have steadily decreased from pandemic boom times to reach levels equivalent to 2019. This sharp correction in demand is common across all retail categories. To combat cancellations,...

Interviews & Exclusives
Subscription Economy Veteran Sounds the Alarm on Hidden Cost of Churn

October 29, 2024
Subscription businesses live and die by customer loyalty — yet many don’t see the full price tag of customer churn until it’s too late. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS […]

Subscription Merchants See Failed Payments Spike Churn Rates

August 02, 2023
When the subscription industry’s customers experience failed payments, it can directly lead to churn, PYMNTS research reveals, prompting merchants to lose out on hundreds of millions of dollars. Get the...

Economic Headwinds Force Hard Look at What Drives Customer Value, Says FlexPay COO

May 05, 2023
PYMNTS asked business leaders for their take on how to plan for the rest of 2023 and what they are telling their teams to focus on. Trevor Murphy, COO and...

Subscription Business Performance Tied to One Key Metric Few Manage

January 09, 2023
Businesses seeking long-term success are digging into available metric data to keep customers coming back. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

Quick Reads
FlexPay and Spreedly Team to Recover Failed Subscription Payments

June 26, 2024
Open payments platform Spreedly has expanded its partnership with payments company FlexPay. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from […]

Gen Z Leads Decline in Subscription Renewals

May 26, 2023
Value may outweigh convenience when it comes to recurring subscriptions, as consumers seek any and all avenues to cut costs. Get the Full Story Complete the form to unlock this...