Cart Abandonment news and trends

70% of Shoppers Prioritize Payment Method When Deciding Where to Shop
Checkout Conversion // June 20, 2025

Online businesses are grappling with a pervasive problem that costs them sales: the abandoned shopping cart. A recent report titled “How Preferred Payment Availability Can Reduce Cart Abandonment” by PYMNTS Intelligence sheds light on the challenge faced by online marketplaces, retailers’ sites and brands’ sites:...

One-Click to Rule Them All: Why Merchants Are Betting Big on Faster Checkouts
eCommerce // December 12, 2024

When it comes to succeeding in eCommerce, conversion is king. Yet online merchants widely report having problems in delivering a high-quality checkout experience to their customers. In fact, more merchants encounter trouble in this area than in payment processing. This is a global problem. PYMNTS...

70% of Shoppers Say Payment Options Influence Where They Shop Online
Payment Methods // October 09, 2024

Retailers continue to grapple with shopping cart abandonment. A February report by PYMNTS Intelligence and Adobe reveals insights that could help online merchants boost conversion rates and enhance customer loyalty. The availability of preferred payment methods is a critical factor in consumers’ online shopping decisions....

Only 22% of US Consumers Prefer Payment Options on Brand Websites
eCommerce // June 04, 2024

Cart abandonment — when online shoppers select items with the apparent intention to buy, only to leave those items sitting in digital limbo — happens on every eCommerce website, but PYMNTS Intelligence data reveals that it is especially common on brands’ sites. As we detailed...

Interviews & Exclusives
70% of Shoppers Prioritize Payment Method When Deciding Where to Shop

June 20, 2025
Online businesses are grappling with a pervasive problem that costs them sales: the abandoned shopping cart. A recent report titled “How Preferred Payment Availability Can Reduce Cart Abandonment” by PYMNTS Intelligence sheds light on the challenge faced by online marketplaces, retailers’ sites and brands’ sites: Consumers frequently abandon their shopping carts. The February 2024 report, […]

70% of Shoppers Say Payment Options Influence Where They Shop Online

October 09, 2024
Retailers continue to grapple with shopping cart abandonment. A February report by PYMNTS Intelligence and Adobe reveals insights that could help online merchants boost conversion rates and enhance customer loyalty....

Brand Sites Suffer as Consumers Browse but Do Not Buy

April 12, 2024
Consumers make many choices when shopping, and perhaps no decision is more important than whether to complete a purchase. But in the world of eCommerce, cart abandonment — where shoppers...

Lack of Payments Choice Risks Higher Cart Abandonment on Online Brand Sites

February 29, 2024
Cart abandonment, a key element of increasing online conversion, poses a significant challenge for online marketplaces, retailer and brand sites. This issue is increasingly worrisome as budget-conscious shoppers use carts...

Quick Reads
PXP Tackles Cart Abandonment With ‘Checkout Components’

September 15, 2025
Payment platform PXP has introduced a solution aimed at addressing the issue of cart abandonment. Checkout Components, announced Monday (Sept. 15), is designed to give businesses control over how payments are presented, processed and optimized on desktop and mobile platforms, thus keeping customers from abandoning their purchases at the last stage. “Merchants want more than […]

Skipify and Synchrony Team on Frictionless Checkouts

March 13, 2024
Checkout-centric FinTech Skipify has launched a partnership with consumer finance company Synchrony. The collaboration, announced Wednesday (March 13), “leverages Skipify’s payment infrastructure to provide simplified and enhanced checkout for Synchrony cardholders, improving the experience...

sticky.io and FlexCharge Partner on eCommerce Payment Decline

October 17, 2023
Subscription management and recurring billing provider sticky.io has partnered with payment decline management firm FlexCharge. This collaboration, announced Tuesday (Oct. 17), aims to address the issue of cart abandonment and lost revenue due...

PayU India Rolls out Tools for Merchants

September 05, 2023
PayU India has introduced new tools to help businesses address various payment challenges. The online payments company’s CommercePro stack, announced Tuesday (Sept. 5), is designed to help merchants deal with issues like cart...