Customer Support news and trends

Amazon, Microsoft and India Authorities Crack Down on Impersonation Scams
Security & Fraud // October 20, 2023

Amazon and Microsoft have joined forces to protect consumers from impersonation scams, marking the first time these industry leaders have collaborated to combat tech support fraud. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

Finance Automation Platform Ramp Acquires AI Startup Cohere.io
artificial intelligence // June 26, 2023

Finance automation platform Ramp has acquired artificial intelligence (AI) startup Cohere.io. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you...

Stripe Backs Customer Service Logistics Startup Assembled
Investments // March 11, 2020

Assembled, a tech startup focused on improving processes for customer support teams, has raised $3.1 million in a funding round led by Stripe, according to a report by TechCrunch. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Deep Dive: Countering Involuntary Subscription Churn
Cross-border Payments // December 06, 2019

Subscribers expect frictionless payment experiences, whether they are accessing videos, music or software as a service (SaaS). Some subscribers may eventually choose to abandon their subscriptions voluntarily, but a significant share could be blocked from access due to logistical issues like expired credit cards or...

Interviews & Exclusives
The Role Of Customer Service In Strengthening The Processor/Merchant Bond

May 03, 2018
Customer service matters in all walks of business, to consumers and businesses alike, but especially so in payments. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you […]

Quick Reads
Workato Purchases DeepConverse to Bolster Agentic AI Efforts

March 27, 2025
Enterprise orchestration platform Workato says it has acquired DeepConverse, a support automation provider. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications […]

Amazon, Microsoft and India Authorities Crack Down on Impersonation Scams

October 20, 2023
Amazon and Microsoft have joined forces to protect consumers from impersonation scams, marking the first time these industry leaders have collaborated to combat tech support fraud. Get the Full Story...

Finance Automation Platform Ramp Acquires AI Startup Cohere.io

June 26, 2023
Finance automation platform Ramp has acquired artificial intelligence (AI) startup Cohere.io. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...

Stripe Backs Customer Service Logistics Startup Assembled

March 11, 2020
Assembled, a tech startup focused on improving processes for customer support teams, has raised $3.1 million in a funding round led by Stripe, according to a report by TechCrunch. Get...