Retention news and trends

Cost Drives 56% of All Retail Subscription Cancellations
Subscription Commerce // April 18, 2023

Despite economic uncertainty, retail product subscriptions have proven resilient. February 2023 saw an 11% increase in retail product subscribers compared to September 2022, suggesting that the subscription market remains robust. For “Subscription Commerce Readiness Report: Bridging the Gap Between Subscription Conversion and Retention,” a PYMNTS...

Credit Unions Weigh the Risks and Benefits of Expanding Crypto Offerings
Credit Unions // September 06, 2022

Credit unions (CUs) have delayed their entry into the market for cryptocurrency products and services, largely because financial regulations bar CUs from holding digital assets on their balance sheets. At the same time, many credit union executives say they do not fully understand digital currencies...

The Best Way to Keep Subscribers Loyal May Be to Set Them Free
Subscription Commerce // May 20, 2022

Consumers have started to rethink their finances, and subscriptions may be the first to go as they decide which to keep and which to quit. Many have grown accustomed to the convenience of subscriptions, however, and are willing to keep their subscriptions active if providers...

Deep Dive: How Seamless Payments Can Help Video Subscription Providers Cut Churn And Realize Long-Term...
Subscription Commerce // August 11, 2021

The subscription economy as a whole is booming, and there is no end in sight for this trend. A March survey revealed that the global subscription market is poised to reach $228 billion this year,  a 31 percent increase from $174 billion in 2020 and a...

Interviews & Exclusives
The Best Way to Keep Subscribers Loyal May Be to Set Them Free

May 20, 2022
Consumers have started to rethink their finances, and subscriptions may be the first to go as they decide which to keep and which to quit. Many have grown accustomed to the convenience of subscriptions, however, and are willing to keep their subscriptions active if providers deliver value and make it easy to maintain. To keep […]

Flexibility Needed To Keep Streaming Video Subscribers Locked In

August 09, 2021
Video streaming services are coming off their most profitable times as Americans entertained themselves at home during the pandemic. But as theaters and venues reopen, the return to normal is...

How Better Predictive Tech Cuts SaaS Subscription Churn

May 18, 2020
For software providers, churn is the enemy against which they are always fighting — in both its voluntary and involuntary forms. That’s for good reason, Software-as-a-Service (SaaS) provider FastSpring’s Chief...

Quick Reads
Meta’s Twitter Rival App Threads Rolls Out Major Updates

July 28, 2023
Threads has lost over half of its users since its launch this month. To staunch the hemorrhaging, Meta rolled out its first major update of the app on Tuesday. According to Reuters, CEO Mark Zuckerberg said the drop-off is “normal” and retention rates will grow as the company adds more features to the app. Some […]

Restaurant Sales Slide; Hiring, Retention Remain Concerns

June 12, 2017
Restaurant sales continue to be on the decline, with the industry not reporting a month of positive sales since February 2016. According to a press release, results from data by...