Retail Returns news and trends

DHL Supply Chain Acquires Returns Solutions Business of Inmar Intelligence
Acquisitions // January 09, 2025

Contract logistics provider DHL Supply Chain, which is part of the DHL Group, has expanded its reverse logistics solutions by acquiring Inmar Supply Chain Solutions. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Retailers Say They’re Drowning Under Post-Holiday Return Surge
Retail // January 06, 2025

The surge in online shopping and practices like “bracketing”— ordering multiple sizes or variations with the intent to return unwanted items — has significantly increased return volumes, posing logistical and financial challenges for retailers, according to Hannah Bravo, CEO at Loop Returns. Get the Full...

Salesforce: 28% Uptick in Returns Could Dampen Record Holiday Spending
Retail // January 06, 2025

Artificial intelligence (AI) helped holiday sales reach record levels this year, new Salesforce data shows. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

‘Returnuary’ Highlights the Brilliant and Bizarre of Holiday Retail Regret
Retail // January 04, 2025

The holiday season is the golden quarter for eCommerce, where businesses pull out all the stops to maximize sales. Yet, as the festive glow dims in January, a challenge of equal magnitude looms above the retail landscape: the holiday returns season. Get the Full Story...

Interviews & Exclusives
Retailers Say They’re Drowning Under Post-Holiday Return Surge

January 06, 2025
The surge in online shopping and practices like “bracketing”— ordering multiple sizes or variations with the intent to return unwanted items — has significantly increased return volumes, posing logistical and financial challenges for retailers, according to Hannah Bravo, CEO at Loop Returns. Get the Full Story Complete the form to unlock this article and enjoy […]

Retailers Rethink Policies as Returns Fraud Spikes Everywhere

October 17, 2024
Returns fraud is a growing global issue, costing retailers billions annually. Recent estimates suggest that fraudulent returns account for up to 13% of total returns in the U.S., significantly impacting...

Retailers Employ Freebie Model to Reduce Returns 

September 21, 2023
From November 2022 to mid-January of the current year, no less than 10% of weekly orders were subject to returns.   Get the Full Story Complete the form to unlock this article and...

PayPal’s Reverse Logistics Unit Brings ‘Happy’ to the Dreary Returns Biz

March 28, 2022
As goes online sales growth, so grows the ocean of returns generated for any number of reasons, from fit to finances. The National Retail Federation (NRF) recently put a number...

Quick Reads
Refunds Platform Reshop Picks Afterpay Founder Anthony Eisen as New CEO

January 15, 2025
Refunds platform Reshop has raised $17 million in funding and picked a new CEO. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing […]

DHL Supply Chain Acquires Returns Solutions Business of Inmar Intelligence

January 09, 2025
Contract logistics provider DHL Supply Chain, which is part of the DHL Group, has expanded its reverse logistics solutions by acquiring Inmar Supply Chain Solutions. Get the Full Story Complete...

Salesforce: 28% Uptick in Returns Could Dampen Record Holiday Spending

January 06, 2025
Artificial intelligence (AI) helped holiday sales reach record levels this year, new Salesforce data shows. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

Shoppers Shun Retailers That Charge for Returns

December 01, 2024
Stricter return policies reportedly have some shoppers rethinking their choice of retailers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...