Virtual Assistants news and trends

Bank of America to Spend $4 Billion on AI and New Tech Initiatives in 2025 
Banking // April 08, 2025

Bank of America is allocating $4 billion — or nearly a third of its overall technology budget for this year — toward new initiatives including AI, according to a Tuesday (April 8) news release. Get the Full Story Complete the form to unlock this article...

Report: Apple Makes Leadership Changes to Speed Development of AI-Powered Siri
Apple // March 20, 2025

Apple has reportedly made some leadership changes to speed up its development of artificial intelligence (AI) products. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our...

Amazon Reportedly Delaying Updated Alexa Over Incorrect Answers
Amazon // February 16, 2025

Amazon is reportedly pushing back the release of its updated Alexa, part of a string of delays for the virtual assistant. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

If Sonos’ Board Sells, Will Apple Be the Buyer?
Acquisitions // January 19, 2025

Will audio tech company Sonos soon have a new owner? If so, which tech giant will it be? Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to...

Interviews & Exclusives
No More Clicks: New AI Lets Consumers Shop Online With Voice Commands

December 05, 2024
A new research paper reveals artificial intelligence (AI) systems using large language models can now effectively control computer interfaces through natural interaction. These agents can autonomously navigate software, complete tasks and manipulate interfaces as humans do. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS […]

Amazon and Walmart Dial Up Search to Boost Consumer Loyalty

October 04, 2024
Amazon and Walmart are improving their search capabilities with next-gen technologies such as generative artificial intelligence (AI) in an effort to increase consumers’ spending and loyalty. Get the Full Story...

Anthropic Wants Every Business to Have a Custom AI Assistant

May 31, 2024
Anthropic, the startup behind the artificial intelligence (AI) assistant Claude, is launching a new “tool use” feature that could change how businesses interact with their customers. Get the Full Story...

Companies With AI-Driven Strategies Outcompete Peers, Study Finds

November 28, 2023
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Quick Reads
Walmart Bets On AI Assistant Sparky To Ignite Sales

June 09, 2025
Walmart is expanding its artificial intelligence (AI) offerings by introducing a new shopping assistant. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing […]

Report: Apple Makes Leadership Changes to Speed Development of AI-Powered Siri

March 20, 2025
Apple has reportedly made some leadership changes to speed up its development of artificial intelligence (AI) products. Get the Full Story Complete the form to unlock this article and enjoy...

Amazon Reportedly Delaying Updated Alexa Over Incorrect Answers

February 16, 2025
Amazon is reportedly pushing back the release of its updated Alexa, part of a string of delays for the virtual assistant. Get the Full Story Complete the form to unlock...

If Sonos’ Board Sells, Will Apple Be the Buyer?

January 19, 2025
Will audio tech company Sonos soon have a new owner? If so, which tech giant will it be? Get the Full Story Complete the form to unlock this article and...