Voice Assistants/page/2 news and trends

Amazon Chooses UK for Alexa+ European Debut
Amazon // March 19, 2026

Amazon has brought Alexa+ to the U.K., the first European country to receive the AI voice assistant. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our...

Front Desk and Help Desk Are Now Manned by AI
Artificial Intelligence // February 27, 2026

The corporate front desk and the internal help desk are becoming faster, smarter and always on. New data from RingCentral and ServiceNow shows AI systems handling inbound calls and resolving IT tickets at scale. Get the Full Story Complete the form to unlock this article...

Google Agrees to Settle Class Action Lawsuit Targeting Voice Assistant
Legal & Regulation // January 26, 2026

Google has reportedly agreed to a preliminary settlement in a class action lawsuit that alleged that the firm’s Google Assistant spied on smartphone users. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

Commerce Finds Its Voice
What's Hot // January 06, 2026

Voice will finally pull agentic commerce onto the mobile phone by turning complex, desktop-only “go do this for me” prompts into natural, spoken conversations that consumers can have anywhere. The platforms that win in 2026 will be those that embed capable voice agents deeply into...

Interviews & Exclusives
Gradium CEO Says Voice AI Must Understand, Not Just Transcribe the Words

August 03, 2026
Watch more: Monday Conversation With Gradium’s Neil Zeghidour Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and to the […]

Commerce Finds Its Voice

January 06, 2026
Voice will finally pull agentic commerce onto the mobile phone by turning complex, desktop-only “go do this for me” prompts into natural, spoken conversations that consumers can have anywhere. The...

63% Adoption Rate Shows GenAI Enthusiasm Among Younger Consumers

April 08, 2025
Generative artificial intelligence (GenAI) is gaining traction among U.S. consumers across all age groups, according to a new PYMNTS Intelligence report, even as enthusiasm cools for voice assistants. Get the...

Apple’s Siri: Once a Pioneer, Now an AI Laggard

March 20, 2025
When Apple’s artificial intelligence (AI) assistant, Siri, debuted in 2011, it was revolutionary for giving users the ability to “talk” to their smartphone. Siri’s capabilities were made possible by machine...

Quick Reads
Amazon Chooses UK for Alexa+ European Debut

March 19, 2026
Amazon has brought Alexa+ to the U.K., the first European country to receive the AI voice assistant. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree […]

Google Agrees to Settle Class Action Lawsuit Targeting Voice Assistant

January 26, 2026
Google has reportedly agreed to a preliminary settlement in a class action lawsuit that alleged that the firm’s Google Assistant spied on smartphone users. Get the Full Story Complete the...

Amazon’s Alexa+ Voice Assistant Draws 100,000 Users as Rollout Continues

May 02, 2025
Amazon has rolled out Alexa+, the new version of its voice assistant, to more than 100,000 users so far, Amazon CEO Andy Jassy said Thursday (May 1) during the company’s quarterly earnings call. Get...

Amazon Plans to Release ‘Constellation’ of AI-Powered Devices

March 04, 2025
After launching a new version of Alexa dubbed Alexa+ last week, Amazon is reportedly preparing to release a “constellation” of devices powered by artificial intelligence (AI). Get the Full Story...