Gen Z and Zillennials Trends

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The Service Commerce Performance Gap: Insurance Providers Playbook

The Switching Trigger: How Issuers Can Stop Their Credit Cards From Losing Top-of-Wallet Status

Credit as a Feature: How AI Turns Credit From a Product Into a Moment
Also in Gen Z and Zillennials Trends
Cover image for the September 2026 PYMNTS Intelligence and Paymentus Service Commerce Performance Gap. PYMNTS Intelligence reports how billing friction puts customer loyalty, cash flow and $28 billion in monthly payments at risk. B2B Payments
Study Finds Bad Billing Experiences Delay $330 Billion in Consumer Payments Each Year
Generation-Z-AI-jobs Artificial Intelligence
AI Jobs Are Booming for Gen Z, Not Everyone
Cover image for the August 2026 PYMNTS Intelligence and Velera Credit Union Innovation Readiness Playbook. PYMNTS Intelligence reports how credit unions lag behind younger members in crypto ownership, payments and stablecoin readiness. Credit Unions
Younger Members Push Credit Unions Toward Crypto Services
gold debit card Next-Gen Debit
Debit Is Becoming Gen Z’s Money Management App
Consumer Insights
22% of Gen Z Consumers Use Credit to Build a Financial Profile
Consumer Insights
36% of Gen Z Used a Digital Wallet for Their Latest Retail Purchase
Consumer Insights
36% of Gen Z Consumers Now Pay With Digital Wallets
Consumer Finance
Cash Stuffing Brings Grandma’s Budgeting Back for Gen Z
Artificial Intelligence
AI Gives Every Purchase Its Own Credit Decision
Consumer Insights
49% of Young Adults Living With Parents as Costs Climb
Consumer Insights
23% of Bridge Millennials Use 4 or More Financial Coping Tactics
Credit Cards
32.7% of Gen Z Business Owners Pick Email for Card Support
BNPL
The BNPL Revolution Moves Into the Card Stack
Credit Unions
Buy Now, Pay Later Moves From Checkout Perk to Credit Union Retention Tool
BNPL
Banks Face New Gen Z Credit Test as BNPL Use Spreads
Banking
Chase Revamps Products to Win Gen Z Deposits

PYMNTS DATA


By the Numbers: The Best of PYMNTS Intelligence for Oct. 30

Credit That Meets the Moment: What AI-Powered Credit Means for Customers