Consumer Services news and trends

Payment Processors Adapt Strategies to Woo Main Street SMBs
B2B Payments // November 24, 2023

Small-to-mid-sized businesses (SMBs) on the main streets of the United States heavily rely on payment processors to facilitate their transactions. While PayPal and Square dominate the market, in the recent survey, Main Street Health in Q3 2023 from PYMNTS Intelligence and Enigma revealed that 85%...

How Consumer Services Companies Are Innovating With App Features
Retail // May 15, 2019

To help improve their operations, consumer services companies appear to have some very specific ideas about digital technology. Firms in this space, which include entertainment venues, garages and contractors, show a lot of interest in consumer applications – and seem to be more interested in...

Payments Innovation Crucial In Consumer Services
Innovation // May 10, 2019

For the new Retail Innovation Readiness Index, PYMNTS studied companies like auto garages, contractors and tourism and entertainment-related venues to find out the state of innovation.

How 45 Pct Of Old-School SMBs Plan To Innovate
Innovation // May 09, 2019

In today’s digital economy, with shopping as easy as the tap of a finger on a smartphone screen, brick-and-mortar retail businesses have no choice but to innovate to keep and grow their clientele. A large percentage of all retail businesses recognize this reality, but, in...

Interviews & Exclusives
70% of Growing SMBs Increase Consumer Outreach

February 19, 2025
Small to medium-sized business (SMB) owners face a challenging landscape where larger, wealthier competitors dominate the economy. According to a PYMNTS Intelligence report, “A Good Year: Why SMBs Grew More Confident In 2024,” SMBs are confident in their ability to survive and thrive. By focusing on new opportunities, SMBs can level the playing field with […]