Customer Relationship Management news and trends

Will Delta’s $30,000 Compensation Build Long-Term Loyalty or Simply Ease Immediate Crisis?
Loyalty & Rewards // February 24, 2025

When Delta Air Lines Flight 4819 crashed and landed upside down at Toronto Pearson International Airport on Feb. 17, it was a traumatic event that left passengers in shock. The airline’s response to the crisis — offering $30,000 to each of the 76 passengers involved...

HubSpot to Add Conversational Intelligence With Frame AI Acquisition
Acquisitions // December 06, 2024

HubSpot has signed an agreement to acquire Frame AI, saying it aims to help go-to-market teams “transform conversations into actionable intelligence.” Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

AI Tackles Back-Office Paperwork
artificial intelligence // August 01, 2024

The landscape of business-to-business (B2B) sales is transforming as artificial intelligence (AI) makes inroads into the industry. Sybill, a startup that recently secured $11 million in Series A funding to develop an AI assistant for sales representatives, exemplifies this shift. Get the Full Story Complete...

Report: Alphabet Backs Out of HubSpot Acquisition Talks
Acquisitions // July 10, 2024

Google parent Alphabet has reportedly ended its efforts to acquire customer relationship management (CRM) company HubSpot. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

Interviews & Exclusives
New Data: Why MSPs Are Staking Their Futures On Value-Added Services

December 16, 2019
The digital commerce ecosystem has opened up vast growth opportunities for businesses of all sizes and stripes. Even the smallest of enterprises can leverage services like cross-border payments, data analytics and customer management tools, transforming one-time purchasers to loyal customers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free […]

Payments’ Role In Innovating Appointment-Based Businesses

December 09, 2019
Although the health, beauty and wellness services industries tend to get lumped together, a closer look at the demands across these segments reveals there is no such thing as a...

Quick Reads
ServiceNow Acquires Logik.ai to Bolster CRM Offerings

April 03, 2025
ServiceNow, a company that provides artificial intelligence (AI) agents for businesses, is set to acquire Logik.ai. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to […]

HubSpot to Add Conversational Intelligence With Frame AI Acquisition

December 06, 2024
HubSpot has signed an agreement to acquire Frame AI, saying it aims to help go-to-market teams “transform conversations into actionable intelligence.” Get the Full Story Complete the form to unlock this...

Report: Alphabet Backs Out of HubSpot Acquisition Talks

July 10, 2024
Google parent Alphabet has reportedly ended its efforts to acquire customer relationship management (CRM) company HubSpot. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

Report: Salesforce Looks to Acquire Informatica

April 14, 2024
Salesforce is reportedly in advanced negotiations to purchase data-management software provider Informatica. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...