Omnichannel Commerce news and trends

Walmart’s Closing the Amazon Online Sales Gap
Retail // January 14, 2026

Walmart’s online business is no longer defined by how far it trails Amazon, but by how quickly it is changing the structure of the retail race. That is the central insight of “Walmart Aims at Closing Amazon Online Sales Gap,” the latest edition of the...

Amazon and Walmart Make Same-Day Grocery Delivery Retail’s New Battleground
Retail // August 15, 2025

Amazon and Walmart occupy overlapping territory in retail but dominate in very different ways, largely because they’ve built their empires around different strategic identities. Amazon is viewed as a technology powerhouse that happens to sell products; Walmart is seen as an efficient and omnipresent retailer. One...

Visa Presses Merchants to Treat Every Channel as One Storefront
Retail // August 14, 2025

Watch more: The Rise of the Mobile-First Shopper: What Every Merchant Needs To Know The simple, pandemic-fueled behaviors of “order online, pay in store” or “buy online, return in store” are no longer the key features of omnichannel commerce. Matt Swatzell, head of Solutions, North...

How the Platformization of Payments Is Powering Omnichannel Retail
Payments Innovation // July 28, 2025

All the pricing strategies in the world won’t pay off if the payment mechanisms behind them aren’t the ones shoppers want to use. It’s an emerging wakeup call for a retail sector increasingly buffeted by tariffs and macro uncertainty: payments are now a key part...

Interviews & Exclusives
Walmart’s Closing the Amazon Online Sales Gap

January 14, 2026
Walmart’s online business is no longer defined by how far it trails Amazon, but by how quickly it is changing the structure of the retail race. That is the central insight of “Walmart Aims at Closing Amazon Online Sales Gap,” the latest edition of the PYMNTS Intelligence “Share of Wallet: Amazon vs. Walmart” series. The […]

Amazon and Walmart Make Same-Day Grocery Delivery Retail’s New Battleground

August 15, 2025
Amazon and Walmart occupy overlapping territory in retail but dominate in very different ways, largely because they’ve built their empires around different strategic identities. Amazon is viewed as a technology powerhouse...

Visa Presses Merchants to Treat Every Channel as One Storefront

August 14, 2025
Watch more: The Rise of the Mobile-First Shopper: What Every Merchant Needs To Know The simple, pandemic-fueled behaviors of “order online, pay in store” or “buy online, return in store”...

Walmart Outpaces Amazon in Same-Day Deal Days Showdown

July 24, 2025
In the race to dominate modern retail’s final frontier of instant convenience, Walmart has done what once seemed improbable: outpace Amazon in the battle for same-day delivery.  New research from...

Quick Reads
Instacart Introduces Alcohol-Focused Fizz App to Tap Gen Z Market

May 06, 2025
Instacart is reportedly rolling out an app targeting Generation Z consumers, centered around group orders of drinks and party snacks. This app, Fizz, lets multiple users contribute to a single order, pay for their own purchases and have them delivered together for a flat fee of $5, Bloomberg News reported Tuesday (May 6), citing comments […]

Walmart to Offer 3-Hour Delivery to 95% of Americans

April 25, 2025
Walmart plans to be able to deliver to 95% of Americans within three hours by the end of the year, President and CEO Doug McMillon wrote in his annual letter to shareholders...

CarMax: Digital Capabilities Support Over 80% of Used Car Sales

April 10, 2025
CarMax’s digital capabilities now support over 80% of its used car sales, executives said Thursday (April 10) during a quarterly earnings call. The user car retailer and auto finance company...

Shopify Promotes Commerce Platform to Enterprise Customers

November 27, 2024
Shopify reportedly is targeting enterprises as it works to maintain the growth of its commerce platform. Long focused on helping small businesses set up their online shops, the company has...