A growing number of retailers have introduced fees for online returns, and whenever a retailer adopts this strategy, it typically elicits a robust response from consumers. However, this approach comes with its own set of advantages and disadvantages. Get the Full Story Complete the form...
It’s nothing new, customers expect a straightforward and no-cost returns process. The option to change their minds about an item or rectify their dissatisfaction without paying extra is considered essential. This expectation has become widespread, making free returns a standard practice in the industry. Consumers...
August 01, 2023
It’s nothing new, customers expect a straightforward and no-cost returns process. The option to change their minds about an item or rectify their dissatisfaction without paying extra is considered essential. This expectation has become widespread, making free returns a standard practice in the industry. Consumers seek out retailers that offer this service. Get the Full […]
October 26, 2023
Online return fees appear to be both a blessing and a curse for retailers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing […]
