Many (79% of shoppers under 30 to be exact) find returns to be a cumbersome undertaking. Consequently, brands and retailers are implementing seamless return procedures to create a pleasant customer experience. This approach is crucial as the holiday return season is underway. Get the Full...
The holiday shopping season has come to a close. The holiday returns season has just begun, and if past years are any indication, consumers could be set to send back a lot of stuff. Get the Full Story Complete the form to unlock this article and...
There’s been so much talk about the state of returns, but maybe not nearly enough around shipping. But both services are becoming equally important. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...
It’s nothing new, customers expect a straightforward and no-cost returns process. The option to change their minds about an item or rectify their dissatisfaction without paying extra is considered essential. This expectation has become widespread, making free returns a standard practice in the industry. Consumers...
August 01, 2023
It’s nothing new, customers expect a straightforward and no-cost returns process. The option to change their minds about an item or rectify their dissatisfaction without paying extra is considered essential. This expectation has become widespread, making free returns a standard practice in the industry. Consumers seek out retailers that offer this service. Get the Full […]
June 13, 2023
Despite the shopping feature’s popularity, merchants keep tightening requirements for returns. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...
April 28, 2023
For Amazon and Walmart customers, convenience is key for each step — everything from ordering to paying to receiving a delivery order or picking up goods — and few things...
September 25, 2024
Loop has debuted a solution to help merchants offset the cost of returns and reverse logistics. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive […]
December 26, 2023
The holiday shopping season has come to a close. The holiday returns season has just begun, and if past years are any indication, consumers could be set to send back a...
