Cross Channel Shopping news and trends

Regulatory Shifts and Cyberattacks Put UK Merchant Credential Storage in the Spotlight
Shopping // April 25, 2025

In the current environment, no matter what the country, consumers are keenly aware of the pressures of inflation, of how far their spending can stretch, and where they may have to pull back. For a merchant to have a fighting chance, to convert browsing into...

Study Finds More Consumers Now Prefer Pickup to Delivery When Ordering Online
Retail // January 30, 2023

The pickup economy — a customer convenience that started as a pandemic precaution — has since found a solidified foothold in cross-channel shopping. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...

Report: 65% of U.S. Merchants Urge Customers to Launch Cross-Channel Profiles
Retail // April 14, 2022

An estimated 65% of merchants in the U.S. allow customers to create cross-channel digital profiles. In the most recent edition of the Global Digital Shopping Playbook, factors are considered that bring this new cross-channel U.S. retail market into the limelight.  Get the Full Story Complete...

Interviews & Exclusives
Mobile Phone Shoppers Are Mexican Merchants’ Best Friend

May 28, 2025
Over the past decade, annual growth in Mexico’s economy has zigzagged from 2.7% (in 2015) to minus 8.4% (2020) to 3.2% in 2023, IMF data shows. By contrast, Mexican consumers are on a straight upward trajectory when it comes to how they shop. Get the Full Story Complete the form to unlock this article and […]

Regulatory Shifts and Cyberattacks Put UK Merchant Credential Storage in the Spotlight

April 25, 2025
In the current environment, no matter what the country, consumers are keenly aware of the pressures of inflation, of how far their spending can stretch, and where they may have...

Study Finds More Consumers Now Prefer Pickup to Delivery When Ordering Online

January 30, 2023
The pickup economy — a customer convenience that started as a pandemic precaution — has since found a solidified foothold in cross-channel shopping. Get the Full Story Complete the form...

Quick Reads
Report: 65% of U.S. Merchants Urge Customers to Launch Cross-Channel Profiles

April 14, 2022
An estimated 65% of merchants in the U.S. allow customers to create cross-channel digital profiles. In the most recent edition of the Global Digital Shopping Playbook, factors are considered that bring this new cross-channel U.S. retail market into the limelight.  Get the Full Story Complete the form to unlock this article and enjoy unlimited free […]