Voice Assistants news and trends

Why the ‘Person’ of the Year in 2025 Should Be the Chatbot
artificial intelligence // December 17, 2025

It was sort of an accident. In 1927, Time magazine was chasing an interview with Charles Lindbergh shortly after his successful, first-ever solo transatlantic flight from New York to Paris in May of that year. (It took 33.5 hours, BTW.) The interview kept getting pushed until finally...

Amazon’s Alexa+ Voice Assistant Draws 100,000 Users as Rollout Continues
Amazon // May 02, 2025

Amazon has rolled out Alexa+, the new version of its voice assistant, to more than 100,000 users so far, Amazon CEO Andy Jassy said Thursday (May 1) during the company’s quarterly earnings call. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

This Week in AI: Visa, Mastercard and PayPal Go All in on Agentic Commerce
artificial intelligence // May 02, 2025

This week brings fresh news on the digital payments front, with Visa, Mastercard and PayPal unveiling their agentic commerce programs. Their moves represent a significant shift to the payments landscape, fueled by agentic artificial intelligence (AI) systems that can pay on behalf of consumers. Get...

63% Adoption Rate Shows GenAI Enthusiasm Among Younger Consumers
artificial intelligence // April 08, 2025

Generative artificial intelligence (GenAI) is gaining traction among U.S. consumers across all age groups, according to a new PYMNTS Intelligence report, even as enthusiasm cools for voice assistants. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

Interviews & Exclusives
Commerce Finds Its Voice

January 06, 2026
Voice will finally pull agentic commerce onto the mobile phone by turning complex, desktop-only “go do this for me” prompts into natural, spoken conversations that consumers can have anywhere. The platforms that win in 2026 will be those that embed capable voice agents deeply into devices, apps, and operating systems, not just those that bolt AI onto legacy assistants.

63% Adoption Rate Shows GenAI Enthusiasm Among Younger Consumers

April 08, 2025
Generative artificial intelligence (GenAI) is gaining traction among U.S. consumers across all age groups, according to a new PYMNTS Intelligence report, even as enthusiasm cools for voice assistants. Get the...

Apple’s Siri: Once a Pioneer, Now an AI Laggard

March 20, 2025
When Apple’s artificial intelligence (AI) assistant, Siri, debuted in 2011, it was revolutionary for giving users the ability to “talk” to their smartphone. Siri’s capabilities were made possible by machine...

68% of Zillennials Use Voice Technology for Daily Tasks

February 24, 2025
Zillennials — those born between 1991 and 1999 — are using voice technology to simplify daily tasks and manage disruptions. This microgeneration uses voice assistants more frequently than older age...

Quick Reads
Amazon’s Alexa+ Voice Assistant Draws 100,000 Users as Rollout Continues

May 02, 2025
Amazon has rolled out Alexa+, the new version of its voice assistant, to more than 100,000 users so far, Amazon CEO Andy Jassy said Thursday (May 1) during the company’s quarterly earnings call. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe […]

Amazon Plans to Release ‘Constellation’ of AI-Powered Devices

March 04, 2025
After launching a new version of Alexa dubbed Alexa+ last week, Amazon is reportedly preparing to release a “constellation” of devices powered by artificial intelligence (AI). Get the Full Story...

Stellantis and Mistral AI to Develop AI-Powered In-Car Assistant

February 07, 2025
An AI-powered in-car assistant for drivers is the latest of several initiatives being explored in an expanded partnership between automaker Stellantis and Mistral AI. Get the Full Story Complete the...

Report: Amazon to Introduce GenAI-Powered Alexa on Feb. 26

February 05, 2025
Amazon is reportedly set to introduce a new, generative artificial intelligence (AI)-powered version of its Alexa voice assistant. Get the Full Story Complete the form to unlock this article and...