Monday Conversation news and trends

How the Back Office Took Center Stage in 2025
Back-office // December 31, 2025

If you work in banking, payments, FinTech or the digital economy, you’ve felt it all year: The back office is no longer backstage. Payments, identity, onboarding and fraud were once dismissed as “plumbing.” Now they’re the user experience, the margin story and the brand promise,...

Executives Say AI Redefines Value and the Payments Competitive Landscape
Connected Economy // December 29, 2025

Karen Webster describes Monday Conversation as a window into “interesting companies doing interesting things.” In 2025, the most useful interviews for banking, payments and FinTech leaders were often the ones that barely mentioned payments at all. They were about what sits beneath the transaction: workflow,...

Visa Maps a Path to Agentic Commerce That Feels Familiar — and Safe
Artificial Intelligence // December 22, 2025

Watch more: Monday Conversation: Visa’s Rubail Birwadker Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree...

Former OCC Director Michael Hsu Takes a Seat at the Venture Table
Regulation // December 15, 2025

Watch more: Monday Conversation With Michael J. Hsu Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you...

Interviews & Exclusives
SAP Product Chief Says Data Foundations, Not Storefronts, Now Define Retail Success

January 12, 2026
Watch more: Monday Conversation with SAP CX’s Balaji Balasubramanian Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and to […]

How the Back Office Took Center Stage in 2025

December 31, 2025
If you work in banking, payments, FinTech or the digital economy, you’ve felt it all year: The back office is no longer backstage. Payments, identity, onboarding and fraud were once...

Boston Rebuilds Payments to Simplify Municipal Money Flows

December 01, 2025
Cities depend on thousands of small transactions that happen every day, but the systems behind those payments often work against the efficiency city departments need. Get the Full Story Complete...

Cox Automotive Wants to Eliminate the ‘Channel Break’ in Car Buying

November 17, 2025
Watch more: Monday Conversation: Cox Automotive’s Jessica Stafford Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...