Voice Ai news and trends

Amazon Employing AI to Help Shoppers Comb Reviews
Amazon // September 14, 2025

Amazon earlier this year began rolling out artificial intelligence-voiced product descriptions for select customers and products. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

Microsoft Unveils VibeVoice for Longer Conversational AI Audio
artificial intelligence // September 02, 2025

Microsoft has released VibeVoice, a new open-source artificial intelligence (AI) model that lets users create podcasts and other audio — a counter to Google’s popular NotebookLM. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

OpenAI Says New Speech-to-Speech Model Designed for Customer Support
artificial intelligence // August 28, 2025

OpenAI has released what it calls its “most advanced speech-to-speech model yet.” Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By...

Taco Bell Finds Voice AI Still Needs a Human Touch
artificial intelligence // August 28, 2025

Taco Bell is reportedly rethinking how it deploys voice artificial intelligence (AI) in its drive-through locations. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

Interviews & Exclusives
Gradium Gets $70 Million to Turn Voice Into AI’s Universal Interface

December 02, 2025
By any conventional startup logic, raising a $70 million seed round sounds improbable. Double that improbability for a business just exiting from stealth after being founded in September. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to […]

No More Clicks: New AI Lets Consumers Shop Online With Voice Commands

December 05, 2024
A new research paper reveals artificial intelligence (AI) systems using large language models can now effectively control computer interfaces through natural interaction. These agents can autonomously navigate software, complete tasks...

Voice AI Orders Go Mainstream With QSRs Leading the Way

November 08, 2024
That robot voice taking your Taco Bell order isn’t just an experiment — it’s handled 2 million customer orders, showing how artificial intelligence (AI)-powered conversation has become serious business. Get...

More Than Half of Consumers Want Smarter Shopping Experiences

November 07, 2024
Consumer expectations around shopping are changing, with higher demand for personalized, artificial intelligence (AI)-driven experiences that offer convenience, customization and efficiency. Get the Full Story Complete the form to unlock...

Quick Reads
Amazon Employing AI to Help Shoppers Comb Reviews

September 14, 2025
Amazon earlier this year began rolling out artificial intelligence-voiced product descriptions for select customers and products. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to […]

OpenAI Says New Speech-to-Speech Model Designed for Customer Support

August 28, 2025
OpenAI has released what it calls its “most advanced speech-to-speech model yet.” Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

Taco Bell Finds Voice AI Still Needs a Human Touch

August 28, 2025
Taco Bell is reportedly rethinking how it deploys voice artificial intelligence (AI) in its drive-through locations. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

Vox AI Raises $8.7 Million to Bring Voice AI to Restaurants

August 27, 2025
Restaurant-focused voice AI platform Vox AI has raised $8.7 million in seed funding. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...