Learn how restaurants can take a page from delivery aggregators and update their digital-ordering innovations to maximize convenience, Digital Divide December 2021

Digital Divide: Delivery Service Aggregators And The Digital Shift

Restaurants Must Sharpen Digital Tools To Match Convenience of Delivery Aggregators

More than 40% of consumers have used at least one restaurant delivery aggregator since the pandemic began, and 15% have used three or more. PYMNTS’ Digital Divide report, a Paytronix collaboration, surveyed more than 2,500 U.S. consumers to learn how aggregators are getting their attention and what restaurants need to do to match their simplicity and convenience.

Inside the December Report

  • 42% Portion of consumers who have used at least one food aggregator since the start of the pandemic
  • 57%: Share of consumers who identified saving time as a motivation for having used three aggregators or more
  • 34%: Share of multiplatform users (those who use three or more food aggregators) who are millennials

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