Paytronix - Digital Divide - May/June 2022 - Discover the differing features independent and chain restaurants prioritize to win customers

Digital Divide: Technology, The Metaverse And The Future Of Dining Out

Restaurants Tinker With Tech Recipe to Balance Efficiency and Personal Service

Do restaurant customers know or care about the metaverse and what their favorite restaurant brands are doing there? The Digital Divide: Technology, the Metaverse and the Future of Dining Out, a PYMNTS and Paytronix collaboration, reveals insights from 2,496 U.S. consumers who share their strong opinions about both.

Inside The May/June Report

  • 58%: Share of grab-and-go customers who think more restaurant technology means better customer service
  • 76%: Share of consumers earning over $100,000 annually who believe waitstaff continuity is a concern
  • 18%: Share of consumers who have participated in a metaverse environment

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