Paytronix - Digital Divide: Technology, Customer Service And Innovation In The Restaurant Industry - June 2022 - A new look at what drives consumers to select certain eateries over others

Digital Divide: Technology, Customer Service And Innovation In The Restaurant Industry

Report: How The Metaverse Is Shaping the Consumer Restaurant Experience

A new PYMNTS study of 2,391 U.S. restaurant consumers examines how consumers make decisions about which eateries will get their business — and previews their views on the metaverse’s new role in the restaurant space. Read more in The Digital Divide: Technology, Customer Service And Innovation In The Restaurant Industry, a PYMNTS and Paytronix collaboration

Inside the June Report

  • 40%: Share of consumers interested in incorporating restaurant purchases into their metaverse experience
  • 76%: Portion of consumers who consider being served by the same wait staff to be a positive
  • 60%: Share of independent restaurant enthusiasts who cite the taste of food as their primary motivator when choosing an eatery

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