Gratuities news and trends

Nearly 2 in 5 Consumers Are Tipping Less Due to Dwindling Personal Finances
Consumer Finance // December 08, 2023

A recent report by PYMNTS Intelligence has shed light on a growing trend among consumers — they are tipping less this year. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...

Restaurants Add New Fees to Drive Employee Retention Amid Inflation
Restaurant innovation // November 28, 2023

As restaurants look for ways to drive employee satisfaction amid inflation, tips are not the only added payments that operators are leveraging. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...

34% of Consumers Say the Pressure to Tip Is Out of Control
Consumer Finance // November 13, 2023

Imagine being at the checkout, set to pay for a snack you’ve just grabbed. Suddenly, the digital screen of the point-of-sale system lights up, suggesting a tip amount significantly higher than your usual practice. The pressure intensifies when someone in line is watching, peeking at...

From Gaming to Hospitality, Firms Miss Out on Instant Payout Monetization Opportunity
Real-Time Payments // October 24, 2023

Recent studies conducted by PYMNTS Intelligence have unveiled a significant opportunity that gaming and hospitality companies are missing out on — the chance to monetize instant payouts. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

Interviews & Exclusives
Customers Still Tip for Restaurant Meals — or Don’t Eat Out at All

June 06, 2023
Consumers may be pressured to reduce tips in this tight economic environment, but data shows they overwhelmingly do not skip tipping, regardless of age, income or financial lifestyle. This is especially true at table-service restaurants, as noted in the PYMNTS report “Connected Dining: Inflationary Pressure Squeezes Restaurant Tips.” Get the Full Story Complete the form […]

Millennials Tip at QSRs While Seniors Save Them for Full-Service

February 01, 2023
With generational divides in tipping practices, fast-food workers are left hoping for millennial customers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...